Solved

Remote access not working

Posted on 2014-02-28
2
378 Views
Last Modified: 2014-03-26
I have a user that is attempting to remote access their business network through an approved URL site.  Once at the site they log into their workstations and thus have a remote desktop environment.  This user is getting and error that states:  "An error occurred while sending data to the Remote Desktop Gateway server. The server is temporarily unavailable or network connection is down. Try again later, or contact your Network Administrator." Attempts to access the remote pc included turning off the firewall and the AV program, restarting DNS and DHCP, clearing out the DNS cache, deleting the cookies and temp internet files and rebooting the system.  Any thoughts?
0
Comment
Question by:ebsadmin
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 38

Expert Comment

by:Hypercat (Deb)
ID: 39896265
This message can often indicate a problem at the server end.  Could you provide a more complete explanation of what "approved URL site" means in this particular situation?  At any rate, it's likely that you'll need to contact the administrator of the business network that he or she is trying to connect to in order to resolve this issue, just as the message states.  It's not clear when you say that you "have a user" whether you are the network administrator of the user's business network, or you are working with someone who's a client of yours and is trying to connect to a business network that you don't manage.
0
 
LVL 74

Accepted Solution

by:
Jeffrey Kane - TechSoEasy earned 500 total points
ID: 39896691
You have put this question in some very strange categories, and I would suspect that you won't get the proper look at it.

At any rate-- it sounds like you have a Small Business Server and the user is accessing it through Remote Web Access?

If this is the case and you have SBS 2011, then the user may be trying to connect from a Windows XP machine?  This will require that machine to be updated:
http://support.microsoft.com/kb/969084
http://support.microsoft.com/kb/951608 

Also, you can try just running the Fix My Network wizard on the server which will often fix issues preventing users from accessing via RWA.
0

Featured Post

Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Giving access to ESXi shell console is always an issue for IT departments to other Teams, or Projects. We need to find a way so that teams can use ESXTOP for their POCs, or tests without giving them the access to ESXi host shell console with a root …
There are many software programs on offer that will claim to magically speed up your computer. The best advice I can give you is to avoid them like the plague, because they will often cause far more problems than they solve. Try some of these "do it…
Microsoft Office Picture Manager has a Picture Shortcuts pane that shows a list with the Recently Browsed folders. While creating my video Micro Tutorial here at Experts Exchange showing How to Install Microsoft Office Picture Manager in Office 2013…
In a previous video Micro Tutorial here at Experts Exchange (http://www.experts-exchange.com/videos/1358/How-to-get-a-free-trial-of-Office-365-with-the-Office-2016-desktop-applications.html), I explained how to get a free, one-month trial of Office …

738 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question