QUANTUM SCALAR i50 Hardware Issue

andersonedouard
andersonedouard used Ask the Experts™
on
Hi Team,

I recently receive an error on my tape drive and works no more. Below is the error i have:

"Servo init failure stalled xy"

Could some one help me out.

Very urgent!
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Top Expert 2013
Commented:
put in your Seriaml number and check here :  http://qsupport.quantum.com/kb/node/3190
or consult your manual :  http://www.quantum.com/serviceandsupport/softwareanddocumentationdownloads/s50/index.aspx

or download and run a diag.
verify that the tape does not stick out, and use no labels

Author

Commented:
Thanks for you support. I may have to open the drive to check in.will get back to u.
tape vendors normally do not usually like users to open drives.

Are you getting this error on every tape in this drive or on just one tape. If just the one tape then it's probably the tape, if multiple tapes, have you tried cleaning the drive (don't do too many times as cleaner tapes are very abrasive and will reduce head-life considerably if overused)

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