Network access to My Cloud extremely slow...

Posted on 2014-02-28
Last Modified: 2014-03-02
Just installed a 2TB My Cloud to share files, mostly PDFs, Word docs, etc., nothing like image files, media, etc., over a small office LAN.
Everybody's hooked up to a Netopia 3000 router (supplied by AT&T) & no one is accessing it over wireless.
Copied some files to it & was shocked to find them taking 30 seconds (or more) to open!
I assigned the device a static IP address & added an entry to the PC's hosts file, thinking that may speed it up & the first file I opened took about 4 seconds, but I'm now back to extrememly long (at least in computer time) times to open files.
My Cloud does have latest firmware, too.
What could be causing this & how can I speed it up?
Question by:gromack
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LVL 43

Expert Comment

by:Davis McCarn
ID: 39897206
What version of Office are you using?

Author Comment

ID: 39897467
2003, I believe. And I do have - I forget what it's called, but the setting under macros or security set at low, since I'm running AV software on computer.
LVL 43

Accepted Solution

Davis McCarn earned 500 total points
ID: 39897540
The Office File Validation Tool causes your problem.  Save the following to an REG file and double-click to add it to your registry:

Windows Registry Editor Version 5.00

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Author Comment

ID: 39897737
Will try that tomorrow, when I get back to office, but what is actually going on with the office file validation tool that is causing this behavior?
LVL 43

Expert Comment

by:Davis McCarn
ID: 39898467
It is known to make opening office files across a network painfully slow.  One of my clients had it take XLS files up to 20 minutes to open.

Author Closing Comment

ID: 39899019
Docs are now opening immediately!
You are a genius, thank you!!
What would possess Microsoft to create such a tool?
LVL 43

Expert Comment

by:Davis McCarn
ID: 39899112
It's supposed to scan every Office thing for macro malware; but, really, really, really hates network shares.

Author Comment

ID: 39899161
Thanks, again!

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