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Network access to My Cloud extremely slow...

Posted on 2014-02-28
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Last Modified: 2014-03-02
Just installed a 2TB My Cloud to share files, mostly PDFs, Word docs, etc., nothing like image files, media, etc., over a small office LAN.
Everybody's hooked up to a Netopia 3000 router (supplied by AT&T) & no one is accessing it over wireless.
Copied some files to it & was shocked to find them taking 30 seconds (or more) to open!
I assigned the device a static IP address & added an entry to the PC's hosts file, thinking that may speed it up & the first file I opened took about 4 seconds, but I'm now back to extrememly long (at least in computer time) times to open files.
My Cloud does have latest firmware, too.
What could be causing this & how can I speed it up?
Thanks!
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Question by:gromack
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Expert Comment

by:Davis McCarn
ID: 39897206
What version of Office are you using?
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Author Comment

by:gromack
ID: 39897467
2003, I believe. And I do have - I forget what it's called, but the setting under macros or security set at low, since I'm running AV software on computer.
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Accepted Solution

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Davis McCarn earned 500 total points
ID: 39897540
The Office File Validation Tool causes your problem.  Save the following to an REG file and double-click to add it to your registry:

Windows Registry Editor Version 5.00

[HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\11.0\Excel\Security\FileValidation]
"EnableOnLoad"=dword:00000000
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Author Comment

by:gromack
ID: 39897737
Will try that tomorrow, when I get back to office, but what is actually going on with the office file validation tool that is causing this behavior?
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LVL 42

Expert Comment

by:Davis McCarn
ID: 39898467
It is known to make opening office files across a network painfully slow.  One of my clients had it take XLS files up to 20 minutes to open.
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Author Closing Comment

by:gromack
ID: 39899019
Docs are now opening immediately!
You are a genius, thank you!!
What would possess Microsoft to create such a tool?
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LVL 42

Expert Comment

by:Davis McCarn
ID: 39899112
Paranoia.
It's supposed to scan every Office thing for macro malware; but, really, really, really hates network shares.
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Author Comment

by:gromack
ID: 39899161
Haha!
Thanks, again!
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