WD My Passport Ultra Driver Problem
Posted on 2014-02-28
I have a Windows 7 SP 1 64 bit fully patched and updated Dell Precision M6500 laptop.
I purchased four WD My Passport Ultra 2 TB External drives for backup purposes.
When I plug it in (USB 2 or USB 3 port it does the same thing), It cannot find a driver. Although WD tech support has assured me it doesn't need any drivers, I downloaded their SES drivers and installed anyway.
No matter what I do, I cannot get the correct driver on this device so that I can use it.
I know they work, I took them to another Win 7 64 Bit machine and simply plugged it in and viola - there it was... I checked the Device Manager and wrote down everything about which driver it used on that PC. I went back to my laptop and plugged it in and tried to select the drive directory where the .inf file and the .sys file the other PC was using and the laptop says no driver found. I have the exact same files/file structure for the drivers on my laptop.
I have installed and uninstalled the WD drivers multiple times. Is there a way to "force" it to use one specific driver that i know works?
What could be stopping this laptop from utilizing the correct driver? I have used My Books for 4 years - but they are wearing out and I wanted to replace them with these Ultras.