InstallShield 2009 Premier: Prerequisites Box Not Filtering Content

I have created a couple of InstallShield packages with the 2009 Premier product. These packages include 15 prerequisite items that should be displayed conditionally based on various criteria.

The problem I'm having is that occasionally the Pre-Req dialog is showing all the items instead of only the items that pertain to the target install destination.

Any ideas what causes this and what can be done to fix it?

Thanks,

Rick
sadlermdAsked:
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jmcmunnCommented:
How are you setting the conditions?  release flags?  registry settings?  existence of files?
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sadlermdAuthor Commented:
I use a lot of the pre-built prerequisites like installing the .NET Framework or not.

For the prereqs i create, i will look for the existence of files on the target.

This problem does not happen with any consistency - I have only seen it once on my development machine and that was several years ago. When i saw it, I didn't have any idea what was going on so i just restarted the installation and the problem went away.

The main point is when the problem happens, all prereqs are displayed - the InstallShield prereqs as well as those created by me.

Today I just tried "setup.exe /debuglog"outputfile"" to see what is happening in the prerequisite handler - its interesting that the setup copies all the prereqs into the User Folder then it starts performing the rules testing.

However, since I can't recreate the problem, next week i will try this on the machine of a customer who is having the problem and see what is in the log.
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jmcmunnCommented:
Great, a debug log or verbose log of the install would help.
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sadlermdAuthor Commented:
Got feedback from customer:

Over the weekend they disabled UAC, tried the installer, and everything worked perfectly...


Rick
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Seth SimmonsSr. Systems AdministratorCommented:
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
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Windows Server 2008

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