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InstallShield 2009 Premier: Prerequisites Box Not Filtering Content

Posted on 2014-02-28
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Last Modified: 2015-06-23
I have created a couple of InstallShield packages with the 2009 Premier product. These packages include 15 prerequisite items that should be displayed conditionally based on various criteria.

The problem I'm having is that occasionally the Pre-Req dialog is showing all the items instead of only the items that pertain to the target install destination.

Any ideas what causes this and what can be done to fix it?

Thanks,

Rick
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Question by:sadlermd
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6 Comments
 
LVL 12

Expert Comment

by:jmcmunn
ID: 39897991
How are you setting the conditions?  release flags?  registry settings?  existence of files?
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Author Comment

by:sadlermd
ID: 39898026
I use a lot of the pre-built prerequisites like installing the .NET Framework or not.

For the prereqs i create, i will look for the existence of files on the target.

This problem does not happen with any consistency - I have only seen it once on my development machine and that was several years ago. When i saw it, I didn't have any idea what was going on so i just restarted the installation and the problem went away.

The main point is when the problem happens, all prereqs are displayed - the InstallShield prereqs as well as those created by me.

Today I just tried "setup.exe /debuglog"outputfile"" to see what is happening in the prerequisite handler - its interesting that the setup copies all the prereqs into the User Folder then it starts performing the rules testing.

However, since I can't recreate the problem, next week i will try this on the machine of a customer who is having the problem and see what is in the log.
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LVL 12

Expert Comment

by:jmcmunn
ID: 39898028
Great, a debug log or verbose log of the install would help.
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Accepted Solution

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sadlermd earned 0 total points
ID: 39900804
Got feedback from customer:

Over the weekend they disabled UAC, tried the installer, and everything worked perfectly...


Rick
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LVL 35

Expert Comment

by:Seth Simmons
ID: 40845955
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
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