USB 3.0 Port Problem

David Camilleri
David Camilleri used Ask the Experts™
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I bought Dynamode 2 Port USB 3.0 PCI-Express Card.

Action Performed

1. Drivers Installed

2. REgistry Cleanup

3. BIOS: USB Controller Enabled


Issue 1 : New Hard Disk

1. PC does not recognize the new hard disk

2. Plugged USB 3.0 cable with USB 2.0 Port but problem still not solved


Issue 2 : Hard Disk with data

1. PC recognize the hard disk but when docking port switches off, the hard disk with 2 partitions keeps on showing in Internet Explorer


I am confused.
Device-Manager.jpg
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Commented:
Issue 1: test on another computer
Issue 2: screenshot please?

Author

Commented:
Issue 1  >  Solved.   It was the 3 meter cable. I changed the cable and it works.

Issue 2 >  I plugged the old cable with the USB 3.0 Port and is telling me that I have to format the hard disk before I can use it.

Commented:
If the drive is totally new, sure, format it.

Usually new drives (only drive, no usb) needs formatting.
Usually drives bought as one usb don't need formatting.
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Author

Commented:
I cannot format my used hard disk because there is data in it and if I transfer files there is an error. Even ejecting the hard disk is a problem.

The new hard disk is not even being recognized and has been partition successfullly with the old USB 3.0 cable.

Is the PCI card defective?
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Top Expert 2013
Commented:
what OS are you using?  XP ?

is the card showing without error in device manager?
anyway - since this is a desktop, connect the drive directly to a sata cable -  then you can run any software  - much fast er - and you'll have a better error support (not on usb)

Author

Commented:
I took my PC to a repair shop and we discovered that the PCI card was not connected to a power line. Now it is working fine.
Top Expert 2013

Commented:
tx for feedback

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