Microsoft Outlook 2010 sub folders not showing versus Outlook 365

Wilder1626
Wilder1626 used Ask the Experts™
on
Hi,

I'm having a problem when i log into the web outlook 365 where i will see multiple sub folders, and when i open Microsoft outlook 2010 with shared inbox, i see the inbox emails but cannot see any sub folders.

Would you have any ideas why i can't see them and how i can fix this?

Thanks for your help.
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Top Expert 2016

Commented:
in outlook 2010 are you connecting via an exchange account?
Yes i do. In the Microsoft Outlook bottom right corner, it says: Connected to Microsoft Exchange. but only when i select my personal inbox.

exchange connection
I don't see this when i select the 2 other shared inbox

exchange no 2
Jeffrey Kane - TechSoEasyPrincipal Consultant
Most Valuable Expert 2016
Top Expert 2014

Commented:
How did you add this shared mailbox to Outlook?  It looks like you may have used IMAP or POP3 and added it as a separate account?  That is not the correct way to add a shared mailbox to Outlook.

In fact, if you are given full access rights to a mailbox, it will automatically show up in Outlook 2010 or 2013.

To see how the actual connection is being made, please hold down the CTRL key and RIGHT Click the Outlook icon in the lower right corner of your screen (may need to click the little UP arrow to display the icon) and then select Connection Status (this option is only visible when you hold down the CTRL key as you RIGHT click).

Jeff
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Hi Jeff

This is the result i have

result
as for the setting i did under my personal Inbox setting, and i added the new new user name account
settingsetting.jpg
Jeffrey Kane - TechSoEasyPrincipal Consultant
Most Valuable Expert 2016
Top Expert 2014

Commented:
So, you're saying you clicked More Settings and then added the mailbox in the "Open Additional Mailbox" dialogue?

This is not necessary and will probably not open the mailbox correctly.

As I stated above, if you have FULL Permissions on the Shared Mailbox it should show up automatically in Outlook for you.  If it isn't, create a NEW Outlook Profile for yourself and see if that fixes the problem.

Jeff
Hi Jeffrey

You are right, even if i remove the shared mailbox, i can still receive and send from them.
That is good news.

But i still can't see the sub folders even after closing and re-open Outlook 2010.

I will also try to re-create my profile.

I wonder if this is the reason why Outlook takes about 15 minutes to open since I'm on Office 365.
Principal Consultant
Most Valuable Expert 2016
Top Expert 2014
Commented:
Outlook should definitely not take that long to open.  

How long ago was this set up?  Has your primary mailbox fully synced?  

You may want to connect via a wired connection for the first full sync to speed things up.

Also, having had the shared mailboxes configured manually may have corrupted your .ost file.  Definitely create a new profile and hopefully that will fix things.

Jeff
Hi Jeffrey Kane

Thanks for your help. after installing Microsoft Office 2010 SP2, and then, re create my account. every sub folders are now showing.

Thanks again.

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