Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Microsoft Outlook 2010 sub folders not showing versus Outlook 365

Posted on 2014-03-01
8
Medium Priority
?
5,095 Views
Last Modified: 2014-03-05
Hi,

I'm having a problem when i log into the web outlook 365 where i will see multiple sub folders, and when i open Microsoft outlook 2010 with shared inbox, i see the inbox emails but cannot see any sub folders.

Would you have any ideas why i can't see them and how i can fix this?

Thanks for your help.
0
Comment
Question by:Wilder1626
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
8 Comments
 
LVL 83

Expert Comment

by:David Johnson, CD, MVP
ID: 39898192
in outlook 2010 are you connecting via an exchange account?
0
 
LVL 11

Author Comment

by:Wilder1626
ID: 39898485
Yes i do. In the Microsoft Outlook bottom right corner, it says: Connected to Microsoft Exchange. but only when i select my personal inbox.

exchange connection
I don't see this when i select the 2 other shared inbox

exchange no 2
0
 
LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 39898876
How did you add this shared mailbox to Outlook?  It looks like you may have used IMAP or POP3 and added it as a separate account?  That is not the correct way to add a shared mailbox to Outlook.

In fact, if you are given full access rights to a mailbox, it will automatically show up in Outlook 2010 or 2013.

To see how the actual connection is being made, please hold down the CTRL key and RIGHT Click the Outlook icon in the lower right corner of your screen (may need to click the little UP arrow to display the icon) and then select Connection Status (this option is only visible when you hold down the CTRL key as you RIGHT click).

Jeff
0
What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

 
LVL 11

Author Comment

by:Wilder1626
ID: 39898906
Hi Jeff

This is the result i have

result
as for the setting i did under my personal Inbox setting, and i added the new new user name account
settingsetting.jpg
0
 
LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 39898988
So, you're saying you clicked More Settings and then added the mailbox in the "Open Additional Mailbox" dialogue?

This is not necessary and will probably not open the mailbox correctly.

As I stated above, if you have FULL Permissions on the Shared Mailbox it should show up automatically in Outlook for you.  If it isn't, create a NEW Outlook Profile for yourself and see if that fixes the problem.

Jeff
0
 
LVL 11

Author Comment

by:Wilder1626
ID: 39899251
Hi Jeffrey

You are right, even if i remove the shared mailbox, i can still receive and send from them.
That is good news.

But i still can't see the sub folders even after closing and re-open Outlook 2010.

I will also try to re-create my profile.

I wonder if this is the reason why Outlook takes about 15 minutes to open since I'm on Office 365.
0
 
LVL 74

Accepted Solution

by:
Jeffrey Kane - TechSoEasy earned 2000 total points
ID: 39899546
Outlook should definitely not take that long to open.  

How long ago was this set up?  Has your primary mailbox fully synced?  

You may want to connect via a wired connection for the first full sync to speed things up.

Also, having had the shared mailboxes configured manually may have corrupted your .ost file.  Definitely create a new profile and hopefully that will fix things.

Jeff
0
 
LVL 11

Author Closing Comment

by:Wilder1626
ID: 39906089
Hi Jeffrey Kane

Thanks for your help. after installing Microsoft Office 2010 SP2, and then, re create my account. every sub folders are now showing.

Thanks again.
0

Featured Post

NFR key for Veeam Agent for Linux

Veeam is happy to provide a free NFR license for one year.  It allows for the non‑production use and valid for five workstations and two servers. Veeam Agent for Linux is a simple backup tool for your Linux installations, both on‑premises and in the public cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In-place Upgrading Dirsync to Azure AD Connect
You need to know the location of the Office templates folder, so that when you create new templates, they are saved to that location, and thus are available for selection when creating new documents.  The steps to find the Templates folder path are …
Migrating to Microsoft Office 365 is becoming increasingly popular for organizations both large and small. If you have made the leap to Microsoft’s cloud platform, you know that you will need to create a corporate email signature for your Office 365…
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…

670 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question