Solved

Scanning from Canon MF8380cdw to SMB Server 2012 share

Posted on 2014-03-01
4
2,656 Views
1 Endorsement
Last Modified: 2014-03-01
Hey Experts,

We have a Canon MF8380cdw scanner/printer, and also an MF8550cdw scanner.printer. Great multifunction devices. The problem I'm reporting happens to both of them. We use these units to scan PDF's to our Windows Server 2003 file server, into our SCANS repository in a publicly available section of the file tree. It has worked fine up until our server upgrade.  We recently upgraded to a new server (2012), and it broke the scanning.

Now, when we scan from the printer and complete the job, causing it to 'send' to the destination, I can briefly see the scanned file show up in the target directory on the server. It's 0 Bytes long, has the proper filename, and then it completely disappears.

On the server I've checked the folder permissions and they are wide open.
I've tried scanning with both my userid and that of the Administrator with the same results.

On the target server, I've observed the Event Viewer (Security), and noted that whenever I attempt to scan and press the button to complete/send over the scan to the server, I get Audit Failures during Logon/Logoff. When I'm logged in either as Administrator or my own login, it says that it fails because the 'Guest' account isn't enabled. But when I enable the Guest account, it gives a different failure, 'An Error occurred during Logon." 0xC0000225"

I've enabled the 'guest' ID on the server temporarily, and have given it permissions to the SCANS folder in an attempt to appease the server. No go. Just another 'Error occurred during Logon".

On the scanner, I've tried using just the login ID, or the domain\login ID. No difference either way.

I remember reading something about how Server 2012 does things with SMB differently, but cannot find it. As I've narrowed this problem down to the way the system deals with the different logon accounts, I have a feeling it's all intertwined with the enhanced security Server 2012 provides by default. I just need to figure out where to turn it down a little so this previously working function will again work.

Any ideas or experience dealing with this sort of problem?  I'm very grateful for your suggestions, having spent a fair amount of time to get to this point of understanding!

Thanks,
Evan
Server-Error-Info.txt
1
Comment
Question by:PortableCIO
  • 3
4 Comments
 
LVL 10

Accepted Solution

by:
WayneATaylor earned 500 total points
Comment Utility
Sounds like an SMB compatibility problem.

The link below should be able to show you how to fix it,

http://support.microsoft.com/kb/2896636
0
 

Author Comment

by:PortableCIO
Comment Utility
Hi Wayne,

Funny. I was continuing to research, and just ran across the exact same KB article and was coming back to update this post with the same link. I'm currently in the process of applying the update and will let you know how it works out. THANK YOU for taking the time to answer on a Saturday.

Evan
0
 

Author Comment

by:PortableCIO
Comment Utility
Well, Wayne gets the winning ticket. It indeed was that KB update, and the scanning function to Windows 2012 R2 is now completely functional.

Thanks Wayne.
0
 

Author Closing Comment

by:PortableCIO
Comment Utility
Bullseye. Thanks Wayne.
0

Featured Post

How to run any project with ease

Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
- Combine task lists, docs, spreadsheets, and chat in one
- View and edit from mobile/offline
- Cut down on emails

Join & Write a Comment

Recently, I read that Microsoft has analysed statistics for their security intelligence report. It revealed: still, the clear majority of windows users do their daily work as administrator. An administrative account is a burden, security-wise. My ar…
Container Orchestration platforms empower organizations to scale their apps at an exceptional rate. This is the reason numerous innovation-driven companies are moving apps to an appropriated datacenter wide platform that empowers them to scale at a …
Windows 8 came with a dramatically different user interface known as Metro. Notably missing from that interface was a Start button and Start Menu. Microsoft responded to negative user feedback of the Metro interface, bringing back the Start button a…
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…

763 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

10 Experts available now in Live!

Get 1:1 Help Now