Force Outlook 2010 to close gracefully in XenAPp 6.5 Published Desktop Sessions (Svr 2008 R2)
Posted on 2014-03-02
In out XenApp farm, users launch published desktops. These have MS Office installed locally for the users (Word, Excel & Outlook).
Users are lazy and do not use the "File> Exit" method to close Outlook. This seems to be the only way to make Outlook gracefully close the Outlook.exe Process.
If users simply click the red X on the top right of the window, or double click the top left of the window, Outlook physically closes off the screen, but the Outlook.exe process remains. So when the user logs out of their session, The process is terminated and then next time Outlook prompts the users with errors about not closing correctly last time.
Even when Outlook is closed the right way, it can take 20 seconds for the actual process to disappear. So if users jump the gun and log out 2 seconds after closing Outlook, it still shows the error again next time.
Apart from constant reminders to users, are there any shortcuts/workarounds to help avoid this issue?