Converting Outlook Express to Outlook loses Reply and forward indicators?

Posted on 2014-03-02
Last Modified: 2014-11-14
With everyone panicking about Microsoft discontinuing support for Windows XP in April, I have had a flurry of activity setting up new computer for clients.  Over the years, I have converted OE to Outlook and other email clients many, many times and have never noticed that when you import OE mail into Outlook, the flags indicating that you have replied or have forwarded an email do not come across.  Has anyone else run into this problem and has anyone found a solution?
I have found that Thunderbird will import OE just fine and so will Windows Live Mail but I really would like to be able to import into Outlook.

 If Microsoft wants people to upgrade to their newest operating systems, I cannot understand why they don't make the upgrade process a little easier?  The fact that Outlook 2013 will not even import OE mail is nuts.  It is crazy that you have to first import it into something else and then import into 2013 is just ridiculous.
Question by:waytron
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LVL 96

Assisted Solution

by:Experienced Member
Experienced Member earned 500 total points
ID: 39898572
It seems to me that I lost the Reply and Forward indicators when I converted from Outlook Express to Outlook 2002 over a decade ago. So those indicators are just gone. The emails involved are also very old.

The fact that Outlook 2013 will not even import OE mail is nuts.   <--- Situation Normal. Outlook Express died years ago.

I made my comment above by looking at email prior to 2002 in my oldest archive file using Outlook 2013.

Author Comment

ID: 39900306
Yes, Outlook Express did die a long time ago, but there are still many people still using it today.  Word 97 died a long time ago too, does that mean that Word 2013 should not be able to open those documents either?

I can maybe understand and accept the fact that Outlook 2013 does not import OE correctly, but how do you explain the fact the Outlook 2002 and 2003 did not import it correctly either?  Yet some 3rd party email client like Thunderbird does.  I am sorry, but it just reinforces some of the reasons why Microsoft is losing market share.  If you want to encourage someone to upgrade to the latest and greatest, you should at least make it as seamless and easy as possible.  Just my opinion...
LVL 96

Expert Comment

by:Experienced Member
ID: 39900327
but how do you explain the fact the Outlook 2002 and 2003 did not import it correctly either?

Outlook 2002 imported my Outlook Express email just find in terms of contents but dates and flags on sent mail disappeared. Received mail seems to be fine.

I think it is about the different file structures, but I cannot be sure.

I never tried to import OE mail with Outlook 2003 or later, only with Outlook 2002.
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Author Comment

ID: 39900422
I have tried importing the OE file with Outlook 2002 and 2003.  I am going to try it with Outlook 2007 and maybe Outlook 2000 next before giving up and talking my client into using Thunderbird.

Author Comment

ID: 39916207
This is very frustrating.  I have tried import OE into Outlook 2002, 2003, 2007 with all the same results, still missing the replied and forwarded indicators.  I also tried Exporting from OE directly to a new Outlook 2003 Profile and still no indicators.  I downloaded and installed 3 different DBX to PST converters and same problem.

Please, does anyone have any other suggestions?
LVL 96

Accepted Solution

Experienced Member earned 500 total points
ID: 39917255
I don't think you can fix this. I have gone back and the flags from OE are just not there. I think your user will have to live with it.

Author Closing Comment

ID: 40443477
I had to give up on ever finding a solution to this

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