malwarebytes & sparktrust

alibrooks
alibrooks used Ask the Experts™
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Hi ,

I have spyware on my computer , when ever I click on a new site adverts come up. I came to experts-exchange to get the answer and found I had to download malwarebytes - I did now it keeps popping up to tell me something has been blocked but I still get the adverts redirection. So Ii paid for Sparktrust and have not seen any good results - I am still getting the redirections! Should I now uninstall iExplorer?

thanks
Alison
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reboot.  Go into safe mode (press F8 before windows starts to load).
Run malware bytes in that mode.  
If that doesn't find and kill the adware then try spybot-search-and-destory.
I find that one of those programs has killed almost every malware / adware / spyware that I have come across so far (and that is quite a few)
When you are finished reboot and it will go back into normal mode.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
Go to Microsoft.com and download Process Explorer on a working computer. Run Process Explorer on the affected computer.

Look down the left under Explorer to see if there are any alpha-numeric processes. If so, kill the processes and exit Process Explorer but do not restart the computer.

Now run Malwarebytes again and remove malware.

When complete, go to Control Panel, Internet Options, Advanced and Reset Internet Explorer.

Now turn the computer off and then start if back up.

Do it run properly now?
Top Expert 2012

Commented:
Download AdwCleaner

http://www.bleepingcomputer.com/download/adwcleaner/

That should do, if not.. download ComboFix and run it:

http://www.bleepingcomputer.com/download/combofix/
No, one antivirus will find and clean every malware, virus or trojan so you need to scan with multiple tools.


Download these free cleaning tools.
Boot the PC in safe mode then run each of these free cleaning tools until the problem has beed removed:
 

1. Malwarebytes http://www.malwarebytes.org/

2. Combo Fix http://www.bleepingcomputer.com/download/search/?keyword=combofix

3. Rogue Killer http://www.bleepingcomputer.com/download/roguekiller/

4. Hitman Pro http://www.surfright.nl/en/hitmanpro/

5. TDS Killer http://www.bleepingcomputer.com/download/tdsskiller/

6. SuperAntiSpyware www.superantispyware.com
Have you tried resetting Internet Explorer?
Go into Internet Options, click on Advanced tab and click the Reset button. Click Reset. Restart IE and see if the problem has gone.

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