alibrooks
asked on
malwarebytes & sparktrust
Hi ,
I have spyware on my computer , when ever I click on a new site adverts come up. I came to experts-exchange to get the answer and found I had to download malwarebytes - I did now it keeps popping up to tell me something has been blocked but I still get the adverts redirection. So Ii paid for Sparktrust and have not seen any good results - I am still getting the redirections! Should I now uninstall iExplorer?
thanks
Alison
I have spyware on my computer , when ever I click on a new site adverts come up. I came to experts-exchange to get the answer and found I had to download malwarebytes - I did now it keeps popping up to tell me something has been blocked but I still get the adverts redirection. So Ii paid for Sparktrust and have not seen any good results - I am still getting the redirections! Should I now uninstall iExplorer?
thanks
Alison
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
No, one antivirus will find and clean every malware, virus or trojan so you need to scan with multiple tools.
Download these free cleaning tools.
Boot the PC in safe mode then run each of these free cleaning tools until the problem has beed removed:
1. Malwarebytes http://www.malwarebytes.org/
2. Combo Fix http://www.bleepingcomputer.com/download/search/?keyword=combofix
3. Rogue Killer http://www.bleepingcomputer.com/download/roguekiller/
4. Hitman Pro http://www.surfright.nl/en/hitmanpro/
5. TDS Killer http://www.bleepingcomputer.com/download/tdsskiller/
6. SuperAntiSpyware www.superantispyware.com
Download these free cleaning tools.
Boot the PC in safe mode then run each of these free cleaning tools until the problem has beed removed:
1. Malwarebytes http://www.malwarebytes.org/
2. Combo Fix http://www.bleepingcomputer.com/download/search/?keyword=combofix
3. Rogue Killer http://www.bleepingcomputer.com/download/roguekiller/
4. Hitman Pro http://www.surfright.nl/en/hitmanpro/
5. TDS Killer http://www.bleepingcomputer.com/download/tdsskiller/
6. SuperAntiSpyware www.superantispyware.com
Have you tried resetting Internet Explorer?
Go into Internet Options, click on Advanced tab and click the Reset button. Click Reset. Restart IE and see if the problem has gone.
Go into Internet Options, click on Advanced tab and click the Reset button. Click Reset. Restart IE and see if the problem has gone.
http://www.bleepingcomputer.com/download/adwcleaner/
That should do, if not.. download ComboFix and run it:
http://www.bleepingcomputer.com/download/combofix/