Error with Network Attached Storage

Lev Seltzer
Lev Seltzer used Ask the Experts™
on
I have a Western Digital "Mybook Live" NAS and I store update files and installation programs in a shared folder. Recently, when I have tried to run these programs on Windows 8.1, I get an error message:

\\seltzerserver\Updates\...(installation.exe)
The parameter is incorrect.

\\seltzerserver is the name of my server
\updates is the shared folder
...(installation.exe) is the place holder where the sub-folder and installation program name would go


I am able to copy the entire folder to the desktop and run it from there, but I really do not want to do this. I was able to run these programs from the NAS in the past. I just reinstalled Windows 8.1 on my computer, and have to reinstall all the programs, so I would prefer to do this without copying them all to the desktop first.

Any ideas what could be wrong?

Thank you.
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JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
Windows 8.1 is a new operating system and not a service pack or like upgrade to Windows 8. I am running Windows 8.1.

So it is feasible that what you are trying to do is not compatible with Windows 8.1.

Make sure when you try to run an installation for your NAS that you select the installation file, right click and select Run as Administrator.

If that does not work, try copying one installation to the computer and installing it locally. It that works, you may have to copy the installs to the computer to install them.

Author

Commented:
"run as administrator" did not help.
It is unlikely that it is not compatible with Windows 8.1, but it is quite possible that I need to adjust a configuration setting somewhere. I haven't a clue where, though.

As stated, copying the installation files locally works, but that is not what I want to do.

Thank you.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
It is possible that the NAS was mapped under a different ID (windows ID) and it is not recognizing your new system. Try removing all mappings to the NAS and re-mapping. Try mapping the NAS by IP address.

Author

Commented:
It seems that the problem is due to the path to the folder being too long. I tried on a few files that were near the root and had short names, and they installed properly. The ones that were two or more levels down and had longer names didn't work.

But how can I have my folder structure and get around this limitation?
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
I am surprised the folder structure changed on the NAS because you changed machines.

You can try re-organizing the files on the NAS into folders that have shorter names. That is about the only way you can get around it on the NAS.

Perhaps copying to the local machine might possibly be more attractive.

Author

Commented:
It could be that I did not notice before. It could be that there was some other configuration setting in place that avoided this problem.

I do not want to copy to a local machine since I want these files available to all computers on my home network.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
So then you need to reorganize the folder structure on your NAS. I think that is the only option now.
There is a knwon issue with this problem. instead of retyping it i will link to the answer.. (its the third response)

http://www.eightforums.com/network-sharing/33209-can-t-execute-setup-installation-files-network.html

Let me know if this works.. seems like it would be a great solution to you.

Author

Commented:
It looks like the solution is to disable "Enable SMB2 and large MTU".

The problem is: I do not know where this setting is!
I searched windows help without success.
I searched online, and while I could find "Enable SMB2 and large MTU", I could not find out where this is set.

Any ideas?

Thank you.
here is a Microsoft KB that takes you through it.. although it does not recommend using this as a solution and rather more of a troubleshooter..

http://support.microsoft.com/kb/2696547

Reading the article i would tend to agree.
Also because it's a NAS there is most likely a specific setting in the NAS config
can you please give the make/model of your NAS storage?
And i have read in some instances (especially if you are using a Microsoft account under Windows 8.1) that using the ip and not the netbios name will allow access with no issues.

So might wanna give that a try s a short term solution (or long term depending on how your organisation is set up)

Author

Commented:
IP is not working on my computer, because I am taken to the web-access screen of the device instead of a folder.
NAS is Western Digital MyBook Live
MS Technical article seems too technical, and the warnings at the beginning turned me off a bit.
if you use ip address + network share does it work ie

\\ipaddress\foldername

Author

Commented:
\\10.0.0.3\public actually does work, but any folder that has a password does not work, and the account plus password is not validated.
how are the passwords set? through security on the drive or something else.?

Author

Commented:
through the software on the drive , which is accessed via a web browser.
ok i wouldn't use the drives software to apply folkder permissions for one thing..
do you have security groups etc in your office..?

i would instead apply security groups.  this way the ip address works and it doesn't mess with the password folders. also i would maybe suggest nt to use the notebooks security incase your forget passwords etc and cannot then reverse the passwords.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
@WEBuilder - Thank you and I was happy to help.
WEBuilder i hope the solutions proposed were ok..?
i think that would be the best method to manage everything with it working successfully for you.

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