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Urgent! - Poweredge r520 W/08 Update issue

Posted on 2014-03-02
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Last Modified: 2014-03-02
Hello all.  I am hoping someone can help me fairly quickly.  I am at the office trying to get a server to reboot after a windows update.  PowerEdge R520, Windows 2008 R2, Installed Windows update.  Restart after complete and nothing restarts.  Fans are running, nothing on the LCD screen, no restart activity at all.  Please, Please help.
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Question by:pscanevit
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6 Comments
 
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Accepted Solution

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George Simos earned 2000 total points
ID: 39899147
Hi,

Try this sequence:

1) Turn off the server via pressing the on/off button
2) Disconnect the power cable(s) -in case you have redundant PSUs disconnect all power cables-
3) Press and release the on/off button several times for about 30 seconds in order to discharge the capacitors.
4) Reconnect power cable(s) and start-up the server, check on the server's monitor the progress.

Please report back your progress.
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Author Comment

by:pscanevit
ID: 39899215
You're my hero!  and a Genius!  it worked, thank you...thank you...thank you...you saved my career.  It's up, but would you know what went wrong?
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LVL 7

Expert Comment

by:George Simos
ID: 39899224
Glad to know that this helped you!

I think that your iDrAC card hanged somehow after the restart, this is why your fans were working (were they working at full speed?), also it could be a bios glitch that may be triggered from an update.
You should check your firmware levels and upgrade them, also speak with Dell because they will give you more info about them, usually they provide Firmwares for Raid Controllers and Hard Disks too, all the Server components must be updated usually when something like this is happening.
Hope this helps you!
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Author Comment

by:pscanevit
ID: 39899233
its a great help.  and yes the fans were working at full speed.

I'm sorry I only have 500 points to give.
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Author Closing Comment

by:pscanevit
ID: 39899240
I am so excited to have gotten the answer quickly.  It's why I love Experts Exchange
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LVL 7

Expert Comment

by:George Simos
ID: 39899242
Hey No worries!
Check your firmware levels and update them as Dell instructs, you'll be good for some time :-)
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