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Failed CUCM 9.0(1) installation

Posted on 2014-03-03
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Last Modified: 2014-06-07
Hello Experts,
I am have serious issues trying to get Cisco Unified Call Manager v 9.0 (1) installed into a test lab and am looking for assistance.

I am using VMPlayer v10 (latest available as of this time), configured with 4gb memory, 180gb scsi hard drive, 1 processor, network bridged adapter, OS set as Red Hat Linux enterprise v5. I have also tried Red had v4 and then v6 as well.

I continue to get prompted several times for a logon after the installation. I enter my information three times and on the third time I get in as admin (so I know my credentials are correct). But, I also get "Permission Denied" errors at "/usr/local/platform/bin/cliscript.sh:" at various lines such as 135, 145, 17, and 18. I also get an IOException: hardware API:Cannot run program "/usr/local/bin/base_scripts/ihardware_iml": java.io.ioexception: error=13, Permission denied"

I've searched high and low on the Internet for some answers and am usually pretty successful with research, but am truly stuck this time. Any assistance on this is appreciated. I am very new to CUCM and am trying to get it going in a lab.

Thank you.
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Question by:kevster5
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Expert Comment

by:José Méndez
ID: 39900820
Sounds like when you were creating the virtual machine you let VMPlayer automate the install as if it was a regular redhat install. This usually leads to VMP finding the root installer executable instead of letting the Cisco one guide you through the install. Reinstall the machine by booting from the ISO and let it go through again, it should complete and the prompt will look like:

login as:

Open in new window


Not sure if VMP has the option to open an OVA/OVF template, that would be the safest way to run your virtual hardware.

cucm_9.0_vmv8_v1.5.ova
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Author Comment

by:kevster5
ID: 39900858
Hi Willy,
Thanks for your comment. You are correct that I did define Red Hat as the OS in the install. I'll see what other options I have to not specify that and repost results. It will take a while as it is a long installation process.

Another question I had is regarding the recovery ISO and IME recovery ISO that Cisco provides customers. Are these both used for recovery only and if so, what is the difference? In some of my download areas within my Cisco account, I only see these two ISOs as being available.

Thanks again!
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Author Comment

by:kevster5
ID: 39900998
Willy,
I checked through the configuration and also used the OVA file as a template. It does have Linux Red Hat defined under the General Options area already. There is no way not to define the OS in the VMware image.

I appreciate any additional thoughts. Is this something in the permissions of those files that are not being set correctly by the installer?

Thanks again.
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Accepted Solution

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José Méndez earned 500 total points
ID: 39901269
Redhat is your OS of choice. What I am saying is that sometimes when the virtual machine wizard guides you through, it takes ownership of the installation to make it as fast as possible. That is what leads to failure.

The recovery discs are meant to scan hard drives for filesystem errors and allow you to revert to a previous CM version after an upgrade is something goes south. These are meant for troubleshooting purposes mostly.
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Author Closing Comment

by:kevster5
ID: 40119244
Never was ever able to resolve this. Thank you for your help though.
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