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Terminal server is disconnecting idle logins within 2 minutes.

Posted on 2014-03-03
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Last Modified: 2014-03-07
We have about 8 Terminal Servers on 2008 R2 and we are running a third party app called TSPlus. TSplus works like Remote App where you run just the application through Terminal Services and not the whole desktop. Users are complaining that when they bring another program to the foreground such as office apps or internet it disconnects their session to the Terminal Server. When they reconnect everything is still there but they don't like getting disconnected and they are throwing a fit. I have around 450 on 8 Terminal Servers. We tried changing a couple of GPO's such as "Configure Keep-alive connection interval" but that didn't fix it.
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Question by:aando
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by:Cliff Galiher
ID: 39900934
TSPlus is consistently very buggy. Is there a reason you are running that instead of Microsoft RDS/RemoteApp natively?
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by:aando
ID: 39901091
Yes. With Remote App anytime they clicked on something it would open a second box up behind that one. Then the users couldn't do anything unless they figured out that another box was behind that one. Most of the time they closed everything out and came back. Plus there were scanning and printing issues. TSPlus seems to have fixed most of that.
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Cliff Galiher earned 500 total points
ID: 39901307
With the trade-off that your sessions drop. TSPlus does not use Microsoft's RDP APIs so none of the session timeout group policies will have any impact on TSPlus. So while I can't tell you how to fid the issue, I can at least tell you what WON'T work. I wish I had better news. Like I said, TSPlus is just plain buggy. You'll notice that most major tech sites like CNET don't even bother to renew it.

While I've not had the issues you seem to have with remoteapp, I will say sticking with more reputable remote software has always treated me well. I don't get complaints when I deploy MS RDS or Citrix. And which one I choose is purely a matter of whether the client wants the advanced features that the Citrix platform provides.
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Author Closing Comment

by:aando
ID: 39914097
I just changed to 2x and that fixed the disconnect issue. Now it is slower than TSPlus but at least it works.
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