Solved

Terminal server is disconnecting idle logins within 2 minutes.

Posted on 2014-03-03
4
1,192 Views
Last Modified: 2014-03-07
We have about 8 Terminal Servers on 2008 R2 and we are running a third party app called TSPlus. TSplus works like Remote App where you run just the application through Terminal Services and not the whole desktop. Users are complaining that when they bring another program to the foreground such as office apps or internet it disconnects their session to the Terminal Server. When they reconnect everything is still there but they don't like getting disconnected and they are throwing a fit. I have around 450 on 8 Terminal Servers. We tried changing a couple of GPO's such as "Configure Keep-alive connection interval" but that didn't fix it.
0
Comment
Question by:aando
  • 2
  • 2
4 Comments
 
LVL 56

Expert Comment

by:Cliff Galiher
Comment Utility
TSPlus is consistently very buggy. Is there a reason you are running that instead of Microsoft RDS/RemoteApp natively?
0
 

Author Comment

by:aando
Comment Utility
Yes. With Remote App anytime they clicked on something it would open a second box up behind that one. Then the users couldn't do anything unless they figured out that another box was behind that one. Most of the time they closed everything out and came back. Plus there were scanning and printing issues. TSPlus seems to have fixed most of that.
0
 
LVL 56

Accepted Solution

by:
Cliff Galiher earned 500 total points
Comment Utility
With the trade-off that your sessions drop. TSPlus does not use Microsoft's RDP APIs so none of the session timeout group policies will have any impact on TSPlus. So while I can't tell you how to fid the issue, I can at least tell you what WON'T work. I wish I had better news. Like I said, TSPlus is just plain buggy. You'll notice that most major tech sites like CNET don't even bother to renew it.

While I've not had the issues you seem to have with remoteapp, I will say sticking with more reputable remote software has always treated me well. I don't get complaints when I deploy MS RDS or Citrix. And which one I choose is purely a matter of whether the client wants the advanced features that the Citrix platform provides.
0
 

Author Closing Comment

by:aando
Comment Utility
I just changed to 2x and that fixed the disconnect issue. Now it is slower than TSPlus but at least it works.
0

Featured Post

How to run any project with ease

Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
- Combine task lists, docs, spreadsheets, and chat in one
- View and edit from mobile/offline
- Cut down on emails

Join & Write a Comment

Local Printing Using Remote Desktop Windows 7 sometimes has issues with printing to a local printer using a Remote Desktop Connection (RDC). The 1st step is to verify that printers are checked on the Local Resources tab of the Remote Desktop C…
Sometimes drives fill up and we don't know why.  If you don't understand the best way to use the tools available, you may end up being stumped as to why your drive says it's not full when you have no space left!  Here's how you can find out...
This tutorial will show how to push an installation of Backup Exec to an additional server in both 2012 and 2014 versions of the software. Click on the Backup Exec button in the upper left corner. From here, select Installation and Licensing, then I…
This tutorial will show how to configure a single USB drive with a separate folder for each day of the week. This will allow each of the backups to be kept separate preventing the previous day’s backup from being overwritten. The USB drive must be s…

771 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

14 Experts available now in Live!

Get 1:1 Help Now