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barracuda web-filter keeps asking for credentials

Posted on 2014-03-03
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Last Modified: 2014-03-11
company uses barracuda web-filter. user tries to use the web and gets prompted for credentials.  After entering the credentials the web works but then when he reopens internet explorer 11 it prompts again.
i have checked his dns server
i have disabled ipv6

other users in the company don't get this issue so what could be the cause of this?
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Question by:bbimis
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LVL 57

Expert Comment

by:giltjr
ID: 39901065
My guess is he has his browser configured NOT to save user-id and passwords, which is the more secure way to have your browser configured.
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Author Comment

by:bbimis
ID: 39910321
its more to it than that cause some work some don't. but if it is the browser could you elaberate on what what needs to be changed?
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LVL 57

Expert Comment

by:giltjr
ID: 39910703
I don't have IE11 but under other IE's it is under the AutoComplete Settings

"Tools --> Internet Options --> Content Tab --> AutoComplete "Settings".

Make sure the "user names and passwords on forms is checked"

Although this is a BAD practice.
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Author Comment

by:bbimis
ID: 39916677
its suppose to be assigned by active directory to allow them in when they log into the computer. its not working
not sure how to reward points here since no solution has been met.
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LVL 57

Expert Comment

by:giltjr
ID: 39917267
Easy, don't reward points ...  yet.

You stated other users are not having the problem, just to make sure they are using IE 11 also, right?
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Author Comment

by:bbimis
ID: 39917414
they are. generally what happens is a user logs into the computer and based on the login for the domain they are pervisioned to use certain sites through baracuda.  they never have to login unless they go to a restricted site and then an admin has to type the password.

thanks!
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Expert Comment

by:giltjr
ID: 39917461
Does Baracuda use forms based authentication?
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Author Comment

by:bbimis
ID: 39920377
it does
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Accepted Solution

by:
giltjr earned 500 total points
ID: 39920515
I don't have IE11, so I'm not sure if it is in the same place, but:

Tools -> Internet Options -> Advanced Tab.

Scroll to the bottom and look for Enable Integrated Windows Authentication and see if that is checked.

Then Tools -> Internet Options -> Security Tab

What zone would the proxy server be in?  Internet, Local Intranet, Trusted sites?

Look at that zone's custom settings, scroll to the bottom and see which box is checked fro "User Authentication"
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Author Closing Comment

by:bbimis
ID: 39920605
that seemed to have worked thanks
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LVL 57

Expert Comment

by:giltjr
ID: 39920625
Which one "Enable Integrated Windows Authentication"?

Or Security zone and a different option for "User Authentication"?
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Author Comment

by:bbimis
ID: 39920636
i change the user authentication level it was set to automatic local changed to intranet
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LVL 57

Expert Comment

by:giltjr
ID: 39920656
O.K, I think that Automatic Intranet is supposed to be the default.

Glad you go it working.
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