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Outlook 2010 - CRM 2011 outlook addin slow startup

Posted on 2014-03-03
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Last Modified: 2014-04-02
Hi Everyone,

I have a client who is using Microsoft Dynamics CRM and also using the Outlook addin for the users.
All users are working fine with the startup of Outlook to about 15sec.
A specific user used to take 20+mins to open Outlook and after messing around with registry and update rolups etc.. is now starting up in 1 minute but is still not happy about that.

Also the specific PC was restored to factory settings and rebuilt from scratch! The problem was pre-existing btw.
Also note that the client is using Roaming Profiles for all users. The specific Users profile was also built from scratch!

Any advise?
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Question by:pccorrect
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Expert Comment

by:Korbus
ID: 39901111
So many possibilities, let see if we can narrow it down a bit more.
It sounds like it is NOT based on the PC, because you rebuilt the computer, but lets confirm that if the user logs on to another PC, it still takes a long time.
Does the issue persist if you disable the users roaming profile?
Clarification request:  is it CRM, with the outlook add-in that takes a long time to start up, or outlook itself?
If outlook itself slow to start, what happens if you disable the CRM add-in in outlook (or ALL add-ins for that matter)?
User profile built from scratch:  so it was empty when you started your testing?
You could try to open up that users mailbox in outlook, while logged on as say, administrator.  If this still takes a long time, we can probably eliminate user profiles, and CRM as a cause.
Does the user's outlook store an offline file? If so, does disabling this help?
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Author Comment

by:pccorrect
ID: 39901168
Hi Korbus, thanks for your reply.

As you understood PC rebuilt from Scratch as well as the Roaming Profile. Clean as a whistle.

Outlook opens almost instantly even with the CRM addin when its not configured to connect to the CRM.

The issue comes up after connecting on the CRM server. When its connected, Outlook takes about a minute to open.

It seems the issue is with the initialization of the CRM when Outlook starts up. Is there any way to just fire up Outlook and initialize CRM in the backround and not during the startup? - I did play around with the Registry options mentioned out there but I'm open to suggestions.

I didn't notice CRM creating any local files. There is a mention of it in the Data Files of Outlook but it points to the https address of CRM and not any local files.

I noticed that there are some inconsistencies with the Client's Users such as not all of them are using Roaming Profiles. I asked them to check if this case exists to other users who are on Roaming but no reply yet. I have checked one other User who is on Roaming but their Outlook comes up in 15secs.
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Expert Comment

by:Korbus
ID: 39901250
>>Outlook opens almost instantly even with the CRM addin when its not configured to connect to the CRM.  The issue comes up after connecting on the CRM server. When its connected, Outlook takes about a minute to open.

Ah, we had the same issue, and were NOT using roaming profiles.  Never figured this one out ourselves.  We ended up with a workaround;  a single batch file or script to launch, FIRST outlook, pause, then launch CRM, similar to what you suggested.  (Might want to hide the old outlook and CRM icons to avoid user confusion.)

I hope another expert has a solution to resolve the actual source of the issue, but alas, I do not.
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Author Comment

by:pccorrect
ID: 39902886
Hm.. I don't quite understand wht you are saying. The CRM addin can be launched separately? The Outlook addin is supposed to be part of Outlook. Can you send me the batch file you used?
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Expert Comment

by:Korbus
ID: 39905325
Oh gosh, I think I had a brain fart somewhere along the way, sorry.  
Our issue was that if we started the CRM application, and outlook, in the wrong ORDER, they took a long time to open.  Now I'm starting to second guess what the correct order was.  
Does opening the CRM application first, allow outlook to open faster?
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Author Comment

by:pccorrect
ID: 39905923
The CRM application is not installed. We don't need that. Just the Outlook CRM Add-In.
The Add-in is installed and Outlook is working properly. When I configure the add-in to connect on the CRM server then Outlook takes about a minute to start.
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Expert Comment

by:Korbus
ID: 39906797
I understand now, sorry I was so off-base before.  I would be interested to know if you DID install the CRM app and launch it first if  it would help.  Useful to know for troubleshooting purposes, but might be too much of a bother.

I see that this update helped some people with this issue do you have it installed?

http://support.microsoft.com/kb/2855319/en-us
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Author Comment

by:pccorrect
ID: 39906825
Thank you for your input Korbus.

I 've already installed Update Rollup 12 and also played around with the registry keys mentioned at different places for this with no luck..
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Accepted Solution

by:
pccorrect earned 0 total points
ID: 39961165
We have found the issue to be related with connectivity. Specifically with the Network Switch this user was connected to.
Thank you all for your help!
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Author Closing Comment

by:pccorrect
ID: 39971709
We found the reason of the issue.
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