Solved

Outlook 2010 - CRM 2011 outlook addin slow startup

Posted on 2014-03-03
12
2,197 Views
Last Modified: 2014-04-02
Hi Everyone,

I have a client who is using Microsoft Dynamics CRM and also using the Outlook addin for the users.
All users are working fine with the startup of Outlook to about 15sec.
A specific user used to take 20+mins to open Outlook and after messing around with registry and update rolups etc.. is now starting up in 1 minute but is still not happy about that.

Also the specific PC was restored to factory settings and rebuilt from scratch! The problem was pre-existing btw.
Also note that the client is using Roaming Profiles for all users. The specific Users profile was also built from scratch!

Any advise?
0
Comment
Question by:pccorrect
  • 6
  • 4
12 Comments
 
LVL 10

Expert Comment

by:Korbus
ID: 39901111
So many possibilities, let see if we can narrow it down a bit more.
It sounds like it is NOT based on the PC, because you rebuilt the computer, but lets confirm that if the user logs on to another PC, it still takes a long time.
Does the issue persist if you disable the users roaming profile?
Clarification request:  is it CRM, with the outlook add-in that takes a long time to start up, or outlook itself?
If outlook itself slow to start, what happens if you disable the CRM add-in in outlook (or ALL add-ins for that matter)?
User profile built from scratch:  so it was empty when you started your testing?
You could try to open up that users mailbox in outlook, while logged on as say, administrator.  If this still takes a long time, we can probably eliminate user profiles, and CRM as a cause.
Does the user's outlook store an offline file? If so, does disabling this help?
0
 

Author Comment

by:pccorrect
ID: 39901168
Hi Korbus, thanks for your reply.

As you understood PC rebuilt from Scratch as well as the Roaming Profile. Clean as a whistle.

Outlook opens almost instantly even with the CRM addin when its not configured to connect to the CRM.

The issue comes up after connecting on the CRM server. When its connected, Outlook takes about a minute to open.

It seems the issue is with the initialization of the CRM when Outlook starts up. Is there any way to just fire up Outlook and initialize CRM in the backround and not during the startup? - I did play around with the Registry options mentioned out there but I'm open to suggestions.

I didn't notice CRM creating any local files. There is a mention of it in the Data Files of Outlook but it points to the https address of CRM and not any local files.

I noticed that there are some inconsistencies with the Client's Users such as not all of them are using Roaming Profiles. I asked them to check if this case exists to other users who are on Roaming but no reply yet. I have checked one other User who is on Roaming but their Outlook comes up in 15secs.
0
 
LVL 10

Expert Comment

by:Korbus
ID: 39901250
>>Outlook opens almost instantly even with the CRM addin when its not configured to connect to the CRM.  The issue comes up after connecting on the CRM server. When its connected, Outlook takes about a minute to open.

Ah, we had the same issue, and were NOT using roaming profiles.  Never figured this one out ourselves.  We ended up with a workaround;  a single batch file or script to launch, FIRST outlook, pause, then launch CRM, similar to what you suggested.  (Might want to hide the old outlook and CRM icons to avoid user confusion.)

I hope another expert has a solution to resolve the actual source of the issue, but alas, I do not.
0
Efficient way to get backups off site to Azure

This user guide provides instructions on how to deploy and configure both a StoneFly Scale Out NAS Enterprise Cloud Drive virtual machine and Veeam Cloud Connect in the Microsoft Azure Cloud.

 

Author Comment

by:pccorrect
ID: 39902886
Hm.. I don't quite understand wht you are saying. The CRM addin can be launched separately? The Outlook addin is supposed to be part of Outlook. Can you send me the batch file you used?
0
 
LVL 10

Expert Comment

by:Korbus
ID: 39905325
Oh gosh, I think I had a brain fart somewhere along the way, sorry.  
Our issue was that if we started the CRM application, and outlook, in the wrong ORDER, they took a long time to open.  Now I'm starting to second guess what the correct order was.  
Does opening the CRM application first, allow outlook to open faster?
0
 

Author Comment

by:pccorrect
ID: 39905923
The CRM application is not installed. We don't need that. Just the Outlook CRM Add-In.
The Add-in is installed and Outlook is working properly. When I configure the add-in to connect on the CRM server then Outlook takes about a minute to start.
0
 
LVL 10

Expert Comment

by:Korbus
ID: 39906797
I understand now, sorry I was so off-base before.  I would be interested to know if you DID install the CRM app and launch it first if  it would help.  Useful to know for troubleshooting purposes, but might be too much of a bother.

I see that this update helped some people with this issue do you have it installed?

http://support.microsoft.com/kb/2855319/en-us
0
 

Author Comment

by:pccorrect
ID: 39906825
Thank you for your input Korbus.

I 've already installed Update Rollup 12 and also played around with the registry keys mentioned at different places for this with no luck..
0
 

Accepted Solution

by:
pccorrect earned 0 total points
ID: 39961165
We have found the issue to be related with connectivity. Specifically with the Network Switch this user was connected to.
Thank you all for your help!
0
 

Author Closing Comment

by:pccorrect
ID: 39971709
We found the reason of the issue.
0

Featured Post

Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

One of a set of tools we're offering as a way to say thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Are you unable to connect or configure Hotmail email account in Microsoft Outlook 2010, 2007? Or Outlook.com emails are not downloading to Outlook? Lets’ see the problem and resolve Outlook Connector error syncing folder hierarchy (0x8004102A).
For cloud, the “train has left the station” and in the Microsoft ERP & CRM world, that means the next generation of enterprise software from Microsoft is here: Dynamics 365 is Microsoft’s new integrated business solution that unifies CRM and ERP fun…
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…

791 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question