Solved

Error Opening PDF's in SharePoint 2010 when connected over https

Posted on 2014-03-03
7
1,886 Views
Last Modified: 2014-04-09
We have a SharePoint 2010 environment that we make available to via HTTPS.  Our default options for document libraries are to open docs in a browser, but recently our PDF’s have been causing an issue.  

When directly clicking on the pdf when you are not on the corporate network, you get the error “There was an error opening this document.  The filename, directory name, or volume label syntax is incorrect.”  This does not occur when on the network.  

Furthermore, we discovered a workaround that when you use the dropdown for the document and select View Properties and then click on the document link from that dialogue box the file will open without error.

Has anyone experienced this?
0
Comment
Question by:hypnotx
  • 2
  • 2
  • 2
7 Comments
 
LVL 19

Expert Comment

by:compdigit44
Comment Utility
So all of your internal clients that connect to sharepoint are able to open PDF without issue correct?

What version of IE our your clients using? Any Windows updates  or Adobe updates installed recently?
0
 
LVL 16

Expert Comment

by:gurutc
Comment Utility
Is the sharepoint location trusted?  It's usually the document  type or Trust Center causing this.

- gurutc
0
 

Accepted Solution

by:
hypnotx earned 0 total points
Comment Utility
Thanks guys for trying to help. I ended up opening a ticket with MS support and it was resolved by adding a SharePoint handler for Adobe PDF's to our SharePoint Web Front End.
0
Windows Server 2016: All you need to know

Learn about Hyper-V features that increase functionality and usability of Microsoft Windows Server 2016. Also, throughout this eBook, you’ll find some basic PowerShell examples that will help you leverage the scripts in your environments!

 
LVL 16

Expert Comment

by:gurutc
Comment Utility
Gah! Those MS folks!!!
0
 
LVL 19

Expert Comment

by:compdigit44
Comment Utility
My be I am missing something here but I assumed that your PDF were working prior without the Adobe PDF handler?

 If so what changed?
0
 

Author Closing Comment

by:hypnotx
Comment Utility
Issue was resolved by Microsoft support.
0

Featured Post

How to run any project with ease

Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
- Combine task lists, docs, spreadsheets, and chat in one
- View and edit from mobile/offline
- Cut down on emails

Join & Write a Comment

#Citrix #Citrix Netscaler #HTTP Compression #Load Balance
New Windows 7 Installations take days for Windows-Updates to show up and install. This can easily be fixed. I have finally decided to write an article because this seems to get asked several times a day lately. This Article and the Links apply to…
This tutorial will give a short introduction and overview of Backup Exec 2012 and how to navigate and perform basic functions. Click on the Backup Exec button in the upper left corner. From here, are global settings for the application such as conne…
This tutorial will walk an individual through the steps necessary to join and promote the first Windows Server 2012 domain controller into an Active Directory environment running on Windows Server 2008. Determine the location of the FSMO roles by lo…

771 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

10 Experts available now in Live!

Get 1:1 Help Now