Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

Error Opening PDF's in SharePoint 2010 when connected over https

Posted on 2014-03-03
7
Medium Priority
?
2,103 Views
Last Modified: 2014-04-09
We have a SharePoint 2010 environment that we make available to via HTTPS.  Our default options for document libraries are to open docs in a browser, but recently our PDF’s have been causing an issue.  

When directly clicking on the pdf when you are not on the corporate network, you get the error “There was an error opening this document.  The filename, directory name, or volume label syntax is incorrect.”  This does not occur when on the network.  

Furthermore, we discovered a workaround that when you use the dropdown for the document and select View Properties and then click on the document link from that dialogue box the file will open without error.

Has anyone experienced this?
0
Comment
Question by:hypnotx
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
  • 2
7 Comments
 
LVL 20

Expert Comment

by:compdigit44
ID: 39916266
So all of your internal clients that connect to sharepoint are able to open PDF without issue correct?

What version of IE our your clients using? Any Windows updates  or Adobe updates installed recently?
0
 
LVL 16

Expert Comment

by:gurutc
ID: 39917307
Is the sharepoint location trusted?  It's usually the document  type or Trust Center causing this.

- gurutc
0
 

Accepted Solution

by:
hypnotx earned 0 total points
ID: 39921555
Thanks guys for trying to help. I ended up opening a ticket with MS support and it was resolved by adding a SharePoint handler for Adobe PDF's to our SharePoint Web Front End.
0
Are your AD admin tools letting you down?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.

 
LVL 16

Expert Comment

by:gurutc
ID: 39921584
Gah! Those MS folks!!!
0
 
LVL 20

Expert Comment

by:compdigit44
ID: 39921790
My be I am missing something here but I assumed that your PDF were working prior without the Adobe PDF handler?

 If so what changed?
0
 

Author Closing Comment

by:hypnotx
ID: 39988225
Issue was resolved by Microsoft support.
0

Featured Post

Problems using Powershell and Active Directory?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Originally, this post was published on Monitis Blog, you can check it here . It goes without saying that technology has transformed society and the very nature of how we live, work, and communicate in ways that would’ve been incomprehensible 5 ye…
This program is used to assist in finding and resolving common problems with wireless connections.
This Micro Tutorial hows how you can integrate  Mac OSX to a Windows Active Directory Domain. Apple has made it easy to allow users to bind their macs to a windows domain with relative ease. The following video show how to bind OSX Mavericks to …
This video gives you a great overview about bandwidth monitoring with SNMP and WMI with our network monitoring solution PRTG Network Monitor (https://www.paessler.com/prtg). If you're looking for how to monitor bandwidth using netflow or packet s…

609 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question