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Error Opening PDF's in SharePoint 2010 when connected over https

Posted on 2014-03-03
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Last Modified: 2014-04-09
We have a SharePoint 2010 environment that we make available to via HTTPS.  Our default options for document libraries are to open docs in a browser, but recently our PDF’s have been causing an issue.  

When directly clicking on the pdf when you are not on the corporate network, you get the error “There was an error opening this document.  The filename, directory name, or volume label syntax is incorrect.”  This does not occur when on the network.  

Furthermore, we discovered a workaround that when you use the dropdown for the document and select View Properties and then click on the document link from that dialogue box the file will open without error.

Has anyone experienced this?
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Question by:hypnotx
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LVL 20

Expert Comment

by:compdigit44
ID: 39916266
So all of your internal clients that connect to sharepoint are able to open PDF without issue correct?

What version of IE our your clients using? Any Windows updates  or Adobe updates installed recently?
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LVL 16

Expert Comment

by:gurutc
ID: 39917307
Is the sharepoint location trusted?  It's usually the document  type or Trust Center causing this.

- gurutc
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Accepted Solution

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hypnotx earned 0 total points
ID: 39921555
Thanks guys for trying to help. I ended up opening a ticket with MS support and it was resolved by adding a SharePoint handler for Adobe PDF's to our SharePoint Web Front End.
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LVL 16

Expert Comment

by:gurutc
ID: 39921584
Gah! Those MS folks!!!
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LVL 20

Expert Comment

by:compdigit44
ID: 39921790
My be I am missing something here but I assumed that your PDF were working prior without the Adobe PDF handler?

 If so what changed?
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Author Closing Comment

by:hypnotx
ID: 39988225
Issue was resolved by Microsoft support.
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