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Email sent five days later arrives

Posted on 2014-03-03
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Last Modified: 2014-03-03
We have a Manager who was sent an email from a client while they were on the phone and it did not seem to arrive. The sender did not get any error message and we checked our filters and quarantine areas and found nothing. The email just showed up.

Is there a way to track what happened with this email? We have never had this happen before and it looks like it was sent five days ago. Any ideas?
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Question by:regsamp
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21 Comments
 
LVL 4

Accepted Solution

by:
aa-denver earned 167 total points
ID: 39901611
Examine the email headers.  It will list the servers that the email went through and the dates and times it was received and sent by each server.  You use Outlook or even gmail or yahoo mail to examine the header, not the Exchange server.

If this is Exchange, you can also view the tracking logs on the Exchange server.  You will see the time that the Exchange server got it and a separate line for when it was delivered to the email store on the server.

You need to be on the end user's computer and/or directly connected to the end user's mailbox to view the headers.  You probably can't see the entire header if they just forward it to you.
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LVL 3

Expert Comment

by:costanos
ID: 39901613
You can use delivery reports in exchange management console > Toolbox

Have you checked into these tools yet?  There are several mailflow tools in there that should help you.

Be sure to login to the web interface for delivery reports with the domain admin account or it will likely say access denied.
0
 

Author Comment

by:regsamp
ID: 39901623
I have not checked into Delivery Reports yet as it is only been one or two emails. Would it be better to go that route or through the Headers?
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Author Comment

by:regsamp
ID: 39901633
I will post the header information here.
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Author Comment

by:regsamp
ID: 39901655
Received: from psmtp.com (64.18.2.187) by domain.domain.com () with
Microsoft SMTP Server id 14.2.318.1; Mon, 3 Mar 2014 15:50:08 -0500
Received: from ocps.net ([10.8.12.75]) by exprod7mx234.postini.com
([64.18.6.10]) with SMTP;            Mon, 03 Mar 2014 20:50:06 GMT
Received: from mx0a-0008d101.pphosted.com ([67.231.144.32]) (using TLSv1) by
exprod7mx206.postini.com ([64.18.6.10]) with SMTP;    Wed, 26 Feb 2014 09:26:34
EST
Received: from pps.filterd (m0000108.ppops.net [127.0.0.1])      by
mx0a-0008d101.pphosted.com (8.14.5/8.14.5) with SMTP id s1QEIdLI003429      for
<user@domain.com>; Wed, 26 Feb 2014 09:26:32 -0500
Received: from webmail.ocps.net (aelcas04.ocps.k12.fl.us [168.184.184.214])     by
mx0a-0008d101.pphosted.com with ESMTP id 1j8xkjfd2q-4        (version=TLSv1/SSLv3
cipher=RC4-MD5 bits=128 verify=NOT) for <user@domain.com>; Wed, 26 Feb
2014 09:26:31 -0500
Received: from AELMAIL09.ocps.k12.fl.us ([168.184.184.209]) by
aelcas04.ocps.k12.fl.us ([168.184.184.214]) with mapi; Wed, 26 Feb 2014
09:26:07 -0500
From: "Townsend, Susan" <susan.townsend@ocps.net>
To: "jtownsend@dwma.com" <jtownsend@dwma.com>
Date: Wed, 26 Feb 2014 09:26:07 -0500
Subject: FW: Super BIG Parent and Athlete Meeting
Thread-Topic: Super BIG Parent and Athlete Meeting
Thread-Index: Ac8yc4t4TOP4VVERSIScWwHRABxo2QAixVvA
Message-ID: <30834617BCB5B0409E81D9759093ABBE6A409251EF@AELMAIL09.ocps.k12.fl.us>
References: <1393365004.530d100c009eb@www.iclassprov2.com>
In-Reply-To: <1393365004.530d100c009eb@www.iclassprov2.com>
Accept-Language: en-US
Content-Language: en-US
X-MS-Has-Attach:
X-MS-TNEF-Correlator:
acceptlanguage: en-US
Content-Type: multipart/alternative;
                boundary="_000_30834617BCB5B0409E81D9759093ABBE6A409251EFAELMAIL09ocps_"
MIME-Version: 1.0
X-Proofpoint-Virus-Version: vendor=fsecure engine=2.50.10432:5.11.87,1.0.14,0.0.0000
definitions=2014-02-26_03:2014-02-26,2014-02-26,1970-01-01 signatures=0
X-Proofpoint-Spam-Details: rule=notspam policy=default score=0 spamscore=0 suspectscore=1 phishscore=0
adultscore=0 bulkscore=0 classifier=spam adjust=0 reason=mlx scancount=1
engine=7.0.1-1305240000 definitions=main-1402260055
X-pstn-neptune: 0/0/0.00/0
X-pstn-levels: (S:99.90000/99.90000 CV:99.9000 FC:95.5390 LC:95.5390 R:95.9108 P:95.9108 M:95.5423 C:98.6951 )
X-pstn-dkim: 0 skipped:disp
X-pstn-settings: 5 (2.0000:1332.0000) s cv GT4 gt3 gt2 gt1 r p m c
X-pstn-addresses: from <susan.townsend@ocps.net> [db-null]
X-pstn-disposition: quarantine
X-pstn-neptune: 0/0/0.00/0
X-pstn-levels: (S:99.90000/99.90000 CV:99.9000 FC:95.5390 LC:95.5390 R:95.9108 P:95.9108 M:95.5423 C:98.6951 )
X-pstn-dkim: 0 skipped:not-enabled
X-pstn-settings: 5 (2.0000:2.0000) s cv gt4 gt3 gt2 gt1 r p m c
X-pstn-addresses: from <susan.townsend@ocps.net> [db-null]
Return-Path: susan.townsend@ocps.net
X-MS-Exchange-Organization-AuthSource: Hermes.dwma.com
X-MS-Exchange-Organization-AuthAs: Anonymous
X-TM-AS-Product-Ver: SMEX-10.2.0.1135-7.500.1017-20542.006
X-TM-AS-Result: No--15.846600-5.000000-31
X-TM-AS-User-Approved-Sender: No
X-TM-AS-User-Blocked-Sender: No
X-MS-Exchange-Organization-AVStamp-Mailbox: SMEXtG}w;1063900;0;This mail has
been scanned by Trend Micro ScanMail for Microsoft Exchange;
X-MS-Exchange-Organization-SCL: 0
0
 
LVL 3

Expert Comment

by:costanos
ID: 39901656
It will be easier / quicker to check the headers IF you can get the information you are looking for from them.  However if you do not get the necessary information from that, you should continue your troubleshooting with the tools I mentioned.
0
 

Author Comment

by:regsamp
ID: 39901662
The headers have just been posted. If someone could help finding the delay it would be greatly appreciated.
0
 
LVL 3

Expert Comment

by:costanos
ID: 39901678
Can you send an email from an external mail account to this user who is having the problem, comparing THAT header to the one you just posted could help immediately identify the issue considering yours arrives on time.
0
 

Author Comment

by:regsamp
ID: 39901682
Okay. I will do that and post the headers as mine does arrive on time.
0
 

Author Comment

by:regsamp
ID: 39901693
Received: from psmtp.com (64.18.2.128) by Hermes.dwma.com (192.168.1.9) with
Microsoft SMTP Server id 14.2.318.1; Mon, 3 Mar 2014 16:34:37 -0500
Received: from blu0-omc4-s27.blu0.hotmail.com ([65.55.111.166]) by
exprod7mx170.postini.com ([64.18.6.10]) with SMTP;    Mon, 03 Mar 2014 16:34:35
EST
Received: from BLU175-W45 ([65.55.111.135]) by blu0-omc4-s27.blu0.hotmail.com
with Microsoft SMTPSVC(6.0.3790.4675);             Mon, 3 Mar 2014 13:34:32 -0800
X-TMN: [GWvN0ZOYyr3RAoxb7EdcIKMz1NADgHZS]
X-Originating-Email: [rhino783@hotmail.com]
Message-ID: <BLU175-W450987073BA5BEA053625E818F0@phx.gbl>
Return-Path: rhino783@hotmail.com
Content-Type: multipart/alternative;
                boundary="_9b8938b8-5149-4e6a-aab0-76b465ec74a0_"
From: R Galarneau <rhino783@hotmail.com>
To: "jtownsend@dwma.com" <jtownsend@dwma.com>
Subject: Test
Date: Mon, 3 Mar 2014 16:34:31 -0500
Importance: Normal
MIME-Version: 1.0
X-OriginalArrivalTime: 03 Mar 2014 21:34:32.0063 (UTC) FILETIME=[5D4DC0F0:01CF3728]
X-pstn-neptune: 0/0/0.00/0
X-pstn-levels: (S:98.22702/99.90000 CV:99.9000 FC:95.5390 LC:95.5390 R:95.9108 P:95.9108 M:97.0282 C:98.6951 )
X-pstn-dkim: 0 skipped:not-enabled
X-pstn-settings: 5 (2.0000:2.0000) s cv gt4 gt3 gt2 gt1 r p m c
X-pstn-addresses: from <rhino783@hotmail.com> [db-null]
X-MS-Exchange-Organization-AuthSource: Hermes.dwma.com
X-MS-Exchange-Organization-AuthAs: Anonymous
X-TM-AS-Product-Ver: SMEX-10.2.0.1135-7.500.1017-20542.006
X-TM-AS-Result: No--7.054400-5.000000-31
X-TM-AS-User-Approved-Sender: No
X-TM-AS-User-Blocked-Sender: No
X-MS-Exchange-Organization-AVStamp-Mailbox: SMEXtG}w;1063900;0;This mail has
been scanned by Trend Micro ScanMail for Microsoft Exchange;
X-MS-Exchange-Organization-SCL: 0
0
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Author Comment

by:regsamp
ID: 39901694
Header from external source that arrives without issue.
0
 
LVL 8

Assisted Solution

by:Mandeep Khalsa
Mandeep Khalsa earned 167 total points
ID: 39901699
Go to www.mxtoolbox.com and post your headers in their "analyze headers" section. Below is the result of what your headers say and where the delay occurred.

Header
Postini would be culprit here.
0
 

Author Comment

by:regsamp
ID: 39901706
So the way I am reading this it was at: exprod7mx234.postini.com 64.18.6.10....Correct?
0
 
LVL 8

Expert Comment

by:Mandeep Khalsa
ID: 39901714
Line 4 says Postini received it however line 5 makes it looks like that the domain ocps.net retransmitted the same message a second time. Not sure what exactly happened there but its not your server that is having an issue here. Its either the sending server or Postini that is causing the delay.
0
 

Author Comment

by:regsamp
ID: 39901718
Okay. Thank you for the help guys. I really appreciate it.
0
 
LVL 3

Assisted Solution

by:costanos
costanos earned 166 total points
ID: 39901719
Usually when it is retransmitted it is because some sort of graylist is intercepting it and tells the sending server to resend to check against the record, making sure it is a legit message that actually came from that server.

I see the following as one difference in the comparison:

X-Proofpoint-Virus-Version: vendor=fsecure engine=2.50.10432:5.11.87,1.0.14,0.0.0000
definitions=2014-02-26_03:2014-02-26,2014-02-26,1970-01-01 signatures=0
X-Proofpoint-Spam-Details: rule=notspam policy=default score=0 spamscore=0 suspectscore=1 phishscore=0
adultscore=0 bulkscore=0 classifier=spam adjust=0 reason=mlx scancount=1
engine=7.0.1-1305240000 definitions=main-1402260055

Which could be why it was applied against this graylist.  It should only take a few minutes to do this, but sometimes it acts screwy hence the weird delay.
0
 

Author Comment

by:regsamp
ID: 39901724
Right Costanos. According to the sender, she never got a message back. I have to now check with Postini to see what is going on exactly.
0
 
LVL 8

Expert Comment

by:Mandeep Khalsa
ID: 39901736
Greylisting will not send a message to the sender. It stays in the queue however 5 days for retrying on greylisting would be unheard of.
0
 

Author Comment

by:regsamp
ID: 39901739
I see. I am trying to reach the company now to see if I can find out what happened and if there is other valid email being delayed.
0
 

Author Comment

by:regsamp
ID: 39901767
Whoops. Sorry. I meant to give points to denver too. Please distribute to him as well.
0

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