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Saving to network drive Slow

Posted on 2014-03-03
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Last Modified: 2014-03-16
Not sure when it started but our users now when they save a word or excel doc from any computer to the server share it comes up with a box Saving as z:\sharename ...etc for about 10-20 sec. I have another server onsite I created a share on it and when I save to that its almost instant. I can't find anything obvious on the file server causing this delay. What should I look for.
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Question by:Axis52401
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9 Comments
 
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Expert Comment

by:Scott Thomson
ID: 39902330
Ok we need a few more details..

1. Domain?
2. Operating system?
3. Basic network configurations?
4. Server operating system and what its supporting
5. How is your MS Office set up?

Then
- Does it happen on all computers?
- How is the regular file transfer speeds / access speeds to this server
- Do you have any printers etc added?
- where is the default location that the files try to save to?
- You arent using some kind of silly external drive as the share are you?
- when accessing the location using a UNC path does it take time to display the location?
- what kind of writing is being done to this server? IE is is constantly transferring data to and from it?

Things to start with
1. Restart the switches/machines/servers involved
2. confirm that data is not being written constantly to the drive
3. if you are using some kind of usb drive as a share.. it might have power save mode and therefore its waiting to spin up again
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Author Comment

by:Axis52401
ID: 39903113
Sure
Yes its a Windows domain, the PC's are Win 7 64. 192.168.192.x network. The server is 2008 and is just the DC and File server. About 20 workstations. as for office, just installed on the PCs normally.

Yes from all PC's. As for file transfer it seems the files open pretty quickly from the network share its just this delay in saving. Printers are run locally from the PC's.
Default location?
I did try saving to a different network share on that server with the same results.
No, all internal drives on the server.
Yes and I also remapped the drive by IP to test that and the same results.
I tried rebooting everything, Also last week I replaced the switches from the old 100M to G switches but the problem predates the switch install.
How do I confirm that
No there isn't a USB drive
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Author Comment

by:Axis52401
ID: 39904960
I found an XP workstation and it works fine on that so the problem is just with the windows 7 PCs
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LVL 10

Expert Comment

by:Scott Thomson
ID: 39905178
Hmm you might wanna try 2 things

1. update your office to the latest service pack
2. try this to see if this is your cause.. it seems to be on the money

http://support.microsoft.com/kb/313937
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LVL 10

Expert Comment

by:Scott Thomson
ID: 39905197
So disconnecting a network drive that is no longer there seems key.
disconnect 1 at a time and try each time. when you find the drive causing the issue do not remap it.. or at least report what drive it is so we can work on it
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Author Comment

by:Axis52401
ID: 39917527
There is only one drive connected and no disconnected ones. I tried mapping that same drive by IP and not UNC but the problem remains
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LVL 10

Expert Comment

by:Scott Thomson
ID: 39919508
There is no local usb drives / devices connected to any of the machines..?
something that would spin up etc..?

which machine are you testing from.. just 1 or multiple.?
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Accepted Solution

by:
Axis52401 earned 0 total points
ID: 39920903
Found it, the AV had a scanning intensity setting on the server that was the problem
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Author Closing Comment

by:Axis52401
ID: 39932352
Found solution
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