I need to solve a strange problem. We use a program called ConnectWise and are customers send support requests to us that firstname.lastname@example.org which ConnectWise automatically converts the service tickets. Sometimes emails stuck the service ticket inbox.
I need some kind of mailbox monitoring software that will notify me if any email messages are present in the ConnectWise (Outlook/Exchange) email inbox for more than 60 seconds. Note: ConnectWise parses them out of this account's Outlook inbox folder to another folder (called "processed") immediately when they arrive and a ticket is created if it is functioning properly. If it is not functioning properly they accumulate in this inbox and no tickets are created.
Does anyone know if any tools or solutions I might use to monitor for this condition?