Solved

Outlook 2013 not sending from correct account

Posted on 2014-03-03
3
426 Views
Last Modified: 2014-03-26
My MD has two e-mail accounts on Exchange:
MDCorporate
MDPrivate

He is logged in as MDCorporate and the MDPrivate account only exists for e-mailing purposes.

However if he is focuses on the MDPrivate folder list and wants to send an e-mail the "From:" defaults to MDCorporate. How to we make it default to the Account his is in? He has been granted "Owner" level permissions.

And similarly he can't see the "Sent" folder in the secondary MDPrivate account which I presume is a symptom of the same issue.

What's the fix?
0
Comment
Question by:edhasted
3 Comments
 
LVL 11

Expert Comment

by:Manjunath Sullad
ID: 39902724
You need to modify below registry path to set it as default.

HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Options\Mail
DWORD value: NewItemsUseDefaultSendingAccount
Value: 1

Reference : http://www.slipstick.com/outlook/outlook-2010/multiple-accounts-and-the-default-account/
0
 

Author Comment

by:edhasted
ID: 39902888
Hmm, get as far as HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\ then no Options option. Under 15.0 I have:

ClickToRun
Common
FirstRun
Groove
Microsoft Office 2013
Register
0
 
LVL 63

Accepted Solution

by:
Simon Butler (Sembee) earned 500 total points
ID: 39905860
Don't bother with registry changes.
Remove the second mailbox and add it as an additional ACCOUNT (using the new account wizard). That way Outlook will set the correct address depending on what mailbox you are currently using.

Simon.
0

Featured Post

Best Practices: Disaster Recovery Testing

Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Is your Office 365 signature not working the way you want it to? Are signature updates taking up too much of your time? Let's run through the most common problems that an IT administrator can encounter when dealing with Office 365 email signatures.
MS Outlook is a world-class email client application that is mainly used for e-communication globally.  In this article, we will discuss the basic idea about MS Outlook, its advanced features, and types of MS Outlook File formats.
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
how to add IIS SMTP to handle application/Scanner relays into office 365.

821 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question