Outlook 2013 not sending from correct account

edhasted
edhasted used Ask the Experts™
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My MD has two e-mail accounts on Exchange:
MDCorporate
MDPrivate

He is logged in as MDCorporate and the MDPrivate account only exists for e-mailing purposes.

However if he is focuses on the MDPrivate folder list and wants to send an e-mail the "From:" defaults to MDCorporate. How to we make it default to the Account his is in? He has been granted "Owner" level permissions.

And similarly he can't see the "Sent" folder in the secondary MDPrivate account which I presume is a symptom of the same issue.

What's the fix?
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Manjunath SulladTechnical Consultant

Commented:
You need to modify below registry path to set it as default.

HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Options\Mail
DWORD value: NewItemsUseDefaultSendingAccount
Value: 1

Reference : http://www.slipstick.com/outlook/outlook-2010/multiple-accounts-and-the-default-account/

Author

Commented:
Hmm, get as far as HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\ then no Options option. Under 15.0 I have:

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FirstRun
Groove
Microsoft Office 2013
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Most Valuable Expert 2014
Commented:
Don't bother with registry changes.
Remove the second mailbox and add it as an additional ACCOUNT (using the new account wizard). That way Outlook will set the correct address depending on what mailbox you are currently using.

Simon.

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