CRM 2011 Data transfer

Ram Kumar Chellam
Ram Kumar Chellam used Ask the Experts™
on
Dear All,

Good Day,

In our ORG we are running with Domain (2003 Server), CRM 2011 Server, now i created new Domain (new domain there no release with old domain) with win 2008 R2 Server and did the fresh installation of CRM 2011 Server, could any one help me how can i move my CRM data from my old CRM server to new CRM server.

Waiting for your reply

BR
Kumar
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
Principal Consultant
Commented:
High level steps are:

1) In older domain, do a backup of the CRM organization database in SQL Server
2) In the new SQL Server, restore the backup
3) In the new CRM Server, run the CRM Deployment Manager and run the Import Organization wizard selecting the newly restored database

If you need more help with the above steps please post again.
Ram Kumar ChellamSr. System Administrator

Author

Commented:
Hi Feridum,

I tried these but i'm getting the attached error message.

Waiting for your support

BR
Kumar
CRM2011.jpg
CRM2011a.jpg
Feridun KadirPrincipal Consultant

Commented:
The errors mean that the user account you are logged in as whilst performing the import must be mapped to a user in the CRM database that has the System Administrator role.

Do you know which user in the database had the System Administrator role?  There could be more than one, it doesn't matter which one you choose.
C++ 11 Fundamentals

This course will introduce you to C++ 11 and teach you about syntax fundamentals.

Ram Kumar ChellamSr. System Administrator

Author

Commented:
but here domains are different, i took CRM SQL backup from Old Domain and restore the DB in new CRM on New Domain, once i started  running the CRM Deployment Manager and run the Import Organization its asking me the user which have Admin Role and choose the user (CRM Administrator) which is having the Admin Rights, but still its giving me the same error

BR

Kumar
Feridun KadirPrincipal Consultant

Commented:
I understand that the domains are different.  The list of users that the wizard shows you are the users defined in the CRM database.

Each CRM user has a record in the CRM database and each one user is mapped to an Active Directory account (in the old domain). The wizard relinks each user record to an Active Directory account in the new domain.

You must link the user you are logged in as to one of the users in the list that has the System Administrator role (it doesn't matter of the user names are different).

Did your Windows account have a CRM user record in the old domain with the System Administrator role?  If not and you are having trouble you could go back to the old CRM and make sure that you have a user record with System Administrator and then do the backup and restore process again.
Ram Kumar ChellamSr. System Administrator

Author

Commented:
ok let me try again
Ram Kumar ChellamSr. System Administrator

Author

Commented:
As per you commend i went back to my old CRM 2011(Which is running one my Old Domain) and given full Admin Right to my user (kumar) and taken the backup, restore it in new CRM 2011 (which is running in new domain) and try to run the CRM Deployment Manager and run the Import Organization  and choose the kumar user, but still its given me the same error, please check the attached image

BR

Kumar
crm2011.jpg
Feridun KadirPrincipal Consultant

Commented:
Did you give the user the role named System Administrator? It must have that exact role. You can the user other roles as well, but it must have System Administrator ".
Ram Kumar ChellamSr. System Administrator

Author

Commented:
yes that user having full rights
crm.jpg
Feridun KadirPrincipal Consultant

Commented:
Hmm, this is puzzling. What is the Access mode set to for your CRM record in the old database?

Is it Full, Administrative or Read-Only?  It should be Full.
Ram Kumar ChellamSr. System Administrator

Author

Commented:
It was read-only, just changed to Administrative.

Let me restore the new back up and update you the status.

BR
Kumar
Ram Kumar ChellamSr. System Administrator

Author

Commented:
Result is same after given Administrative access, plz let me know there is anyother way

BR

Kumar
Feridun KadirPrincipal Consultant

Commented:
You need to change the access mode to full not Administrative.
Ram Kumar ChellamSr. System Administrator

Author

Commented:
there is no option for FULL, please check the attached image

Thx
CRM.jpg
Feridun KadirPrincipal Consultant

Commented:
Oops, my mistake, apologies. The Access Mode should be set to Read-Write and the License Type set to Full.
Ram Kumar ChellamSr. System Administrator

Author

Commented:
Access Mode - Read-Write and License Type - Full but still giving me same error
Ram Kumar ChellamSr. System Administrator

Author

Commented:
I try to managed that one and went to the next step and its give me 2 error message please check the attached file.

for the old error i used the below link:

http://www.ryanonrails.com/2011/07/09/import-crm-2011-organization-error-you-must-map-your-active-directory-user-account/

Waiting for your reply

BR
Kumar
CRM-Error.jpg
Feridun KadirPrincipal Consultant

Commented:
These errors probably mean that you have not applied an Update Rollup to the new installation. Check which Update Rollup is applied to the old installation (in Add/Remove Programs, view installed updates) and ensure that the same or later update rollup is applied on the new server.

Glad you got the other problem sorted.
Ram Kumar ChellamSr. System Administrator

Author

Commented:
thx for your support let me check my servers and update you soon

BR

Kumar
Ram Kumar ChellamSr. System Administrator

Author

Commented:
i checked as per you request there is no update, but in the old domain CRM V 5.0.9690.3236

In New Domain CRM V 5.0.9688.583, could you please tell me how can i do the update

Waiting for your reply

BR

Kumar
Ram Kumar ChellamSr. System Administrator

Author

Commented:
just Find the Roll-up 12 for that CRM V, started installing, let me try again and update you shortly

BR
Kumar
Ram Kumar ChellamSr. System Administrator

Author

Commented:
Thx

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial