Lotus Notes 8.5 printing emails ignores printer default
Posted on 2014-03-04
We have a user with Lotus notes 8.5 using a standard HP laser jet printer in Windows 7. The printer default is set to use the lower large capacity tray for all sheets. When she goes to print, at least 50% of the time the printer settings have changed from 'lower tray' to 'automatically select'. If you click 'Reset' it then goes back to large capacity and will print correctly but if you come out of the email and go back in again it will go back to 'automatically select'. Large capacity is the default for the printer if you go into Devices and Printers and check so somehow the paper tray selection is changing from the default. Other users have the same setup and don't have this problem. Can the email itself determine tray selection? Does anyone know what could be causing it to change or how to make sure the paper tray selection always stays at the default when printing.