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Lotus Notes 8.5 printing emails ignores printer default

Posted on 2014-03-04
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Last Modified: 2014-03-28
We have a user with Lotus notes 8.5 using a standard HP laser jet printer in Windows 7.  The printer default is set to use the lower large capacity tray for all sheets.  When she goes to print, at least 50% of the time the printer settings have changed from 'lower tray' to 'automatically select'.  If you click 'Reset' it then goes back to large capacity and will print correctly but if you come out of the email and go back in again it will go back to 'automatically select'.  Large capacity is the default for the printer if you go into Devices and Printers and check so somehow the paper tray selection is changing from the default. Other users have the same setup and don't have this problem. Can the email itself determine tray selection? Does anyone know what could be causing it to change or how to make sure the paper tray selection always stays at the default when printing.

Thanks.
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Question by:DaveLondon
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7 Comments
 
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Expert Comment

by:Sjef Bosman
ID: 39902919
No clue, just asking more info (for the other experts who probably have similar questions):
- Notes or iNotes?
- what exact Notes version?
- what exact O/S and version? SP1?
- is it really as random as you describe, about 50% ??
- nothing else is printed by that user, e.g. some other application that ruins the settings?
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Author Comment

by:DaveLondon
ID: 39902953
Thanks for the reply.  

Lotus Notes Client, Release 8.5.2 Revision 20100811.1131
Windows 7 Pro SP1

It does seem random but obviously there is no such thing as random with logic based machines.

I tested the user's system, went into the mailbox, selected file and print, and checked the settings, changed them back to the default and printed, closed the mailbox, went back in, opened the same email and went to print and they were back at 'automatically select' whereas the default for the printer is 'large capacity'.  When this problem has appeared (which is very rarely) on other machines once the settings have been changed back to default they stay there. It seems to be database dependent, that the settings apply to the particular database/mailbox. I'm wondering whether creating a new replica database would be worthwhile.
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by:Sjef Bosman
ID: 39903071
I assume you configured the Notes client using File/Page Setup?
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Author Comment

by:DaveLondon
ID: 39961085
Yes, File/Page setup was configured anc checked. The problem went away for no apparent reason. i.e. no changes were made to the configuration or the client.
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Author Comment

by:DaveLondon
ID: 39961108
I've requested that this question be deleted for the following reason:

The problem went away for no apparent reason. i.e. no changes were made to the configuration or the client.
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Accepted Solution

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Sjef Bosman earned 500 total points
ID: 39961104
Conclusion: it must have been the user. Did you (re)boot him/her? Combat boots do jump to mind...   ;-)

Let's hope the problem stays away!
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by:Sjef Bosman
ID: 39961112
ROTFLMAO

And thanks! :-)
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