Solved

Blackberry 10 policies not applying...

Posted on 2014-03-04
10
558 Views
Last Modified: 2014-03-26
Okay, looks like there is a bug?

My new q5 device has the correct policy applied but the software side of things are not showing as applied.

Ideas?
Policy.jpg
applied.jpg
0
Comment
Question by:CHI-LTD
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 6
  • 3
10 Comments
 
LVL 32

Expert Comment

by:Rodney Barnhardt
ID: 39906152
Is this the only device where the policy is not applying correctly?

Do you have your BAS set under reconcile multiple IT polices set to "Apply one IT policy - Ranking"? If so, there is a known issue with this setting: http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB33768&sliceId=2&cmd=displayKC&docType=kc&noCount=true&ViewedDocsListHelper=com.kanisa.apps.common.BaseViewedDocsListHelperImpl
0
 
LVL 1

Author Comment

by:CHI-LTD
ID: 39906307
i only have the one device enrolled.  i have also wiped and retried.

We only have 2x user groups with one policy for each group.

The config is:       
Resolve multiple IT policies      
Method to reconcile multiple IT policies:      Apply multiple IT policies - Reconcile conflicts

And it wont let me change it!
0
 
LVL 7

Expert Comment

by:BlackBerryLinks_com
ID: 39908900
You need the latest Device software. Please give the device OS version and your BES 10 version, to investigate this.

Great Bob
0
Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 1

Author Comment

by:CHI-LTD
ID: 39908952
Device: 10.2.1.1925
Server: 10.2.0.17
0
 
LVL 1

Author Comment

by:CHI-LTD
ID: 39937424
update?
0
 
LVL 32

Expert Comment

by:Rodney Barnhardt
ID: 39937959
Sorry, I do not have any Q5's to test with nor have any experience on these devices. One thing I did find was to check to make sure there is enough free space since it looks like you are referring to software you are pushing via policy. These do not appear to have as much memory as the Z10 and Q10.
0
 
LVL 1

Author Comment

by:CHI-LTD
ID: 39939258
ok, whats the latest server version?
0
 
LVL 32

Accepted Solution

by:
Rodney Barnhardt earned 500 total points
ID: 39948137
The latest server version is 10.2.1. Since that is the same as the device, maybe that would solve the problem for you. It was just released last month.

http://docs.blackberry.com/en/admin/subcategories/?userType=2&category=BlackBerry+Enterprise+Service+10&subCategory=BlackBerry+Enterprise+Service+10
0
 
LVL 1

Author Comment

by:CHI-LTD
ID: 39949901
That version actually failed to install and broke the software and i had to restore a backup..

Will test it.
0
 
LVL 1

Author Closing Comment

by:CHI-LTD
ID: 39956671
guess we will have to try 10.2.1 again..
0

Featured Post

Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Want to know why your HTC Droid DNA keeps turning on and off, or why it doesn’t seem to charge at all? This guide walks you through a laundry list of items to check to make sure you get the most out of your HTC Droid DNA.  Phone Will Not Turn On …
If you’ve been having trouble with your HTC One X, then you might find a fix on this list of common problems. Whether you’re dealing with unresponsive buttons, dead pixels, or a lack of sound through the speakers, this guide will walk you through si…
Monitoring a network: why having a policy is the best policy? Michael Kulchisky, MCSE, MCSA, MCP, VTSP, VSP, CCSP outlines the enormous benefits of having a policy-based approach when monitoring medium and large networks. Software utilized in this v…
This tutorial will teach you the special effect of super speed similar to the fictional character Wally West aka "The Flash" After Shake : http://www.videocopilot.net/presets/after_shake/ All lightning effects with instructions : http://www.mediaf…

615 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question