Solved

Microsoft Outlook 2013 Cannot send or receive email

Posted on 2014-03-04
5
3,608 Views
Last Modified: 2014-04-30
I have a client who has a near new Windows 7 Computer and Microsoft Office 2013 Home and Business.

Last week the Outlook 2013 stopped sending and receiving mail for some reason.

We have checked the Norton 360 Firewall
We have uninstalled and reinstalled Office 2013.
We have downloaded the backup version of Office 2013 from the Microsoft Website
We have created a new profile and tried to send/receive mail.
We have done a Quick repair and Online Repair in Office set-up.

Every time the email client seems to just time out with the following error:


Task 'email account name' Receiving' reported error (0x8004210A) : 'The operation timed out waiting for a response from the receiving (POP) server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'


The CD that came with the license installs version 15.0.4433.1508
We cannot get it to update Office 2013 with that installed.

After installing from the Microsoft Backup site it installs version 15.0.4569.1507.  The "update now" option now comes up.

We can set-up the email in Windows live Mail on the same computer with the same details and it works perfectly.  

But we cannot get it to send/receive in Outlook 2013.
0
Comment
Question by:mbelletty
  • 3
  • 2
5 Comments
 
LVL 90

Expert Comment

by:John Hurst
Comment Utility
Check in Outlook in the Account Setup in the first (Main) screen of the account setup that the incoming POP and outgoing STMP addresses are correct.

Then go to More Settings, Advanced, and see if the ports need to be changed to 995 / SSL for incoming and 465 or 587 SSL or TLS for outgoing. The ISP will have these values.

Still in More Settings, check the Outgoing Server that it is properly authenticated if it needs to be.

I had exactly the same error at a client yesterday with Windows 7 Outlook 2010 and it was Port number settings. I fixed them, and mail started flowing again. The ISP must have changed the settings.
0
 

Author Comment

by:mbelletty
Comment Utility
I have checked the incoming and outgoing mail server settings multiple times.  I have mimicked what they are in WLM into Outlook 2013.  WLM works fine, Outlook 2013 will not work.

I have chekced port numbers and tried both combinations.
The ISP is Bigpond Australia
Tried 110 and 25 with mail.bigpond.com for both
tried 995 and 587  with pop3.live.com and smtp.live.com

Neither seem to work.

The first option worked fine in WLM.
0
 

Author Comment

by:mbelletty
Comment Utility
I have also uninstalled Norton 360 premier now to totally take that out of the equation and still no change.
0
 

Author Comment

by:mbelletty
Comment Utility
I have just created a new user account on the computer and guess what ...... Outlook 2013 worked.

So it is obviously something in that user account.

Can anyone point me in the direction of what it could be??
0
 
LVL 90

Accepted Solution

by:
John Hurst earned 500 total points
Comment Utility
First, Live Mail may be able to survive with somewhat different settings.

Second, on "old account does not work", "new account does work", it is reasonable that the account could have been corrupted which would explain that. Bad accounts have occurred before.

Delete the old account and use the new account. Point the new account to the existing mail file.

Another thing you can do (probably not necessary at this point), is to back up the mail file and delete the Outlook mail profile. Then remake the profile and account.
0

Featured Post

Enabling OSINT in Activity Based Intelligence

Activity based intelligence (ABI) requires access to all available sources of data. Recorded Future allows analysts to observe structured data on the open, deep, and dark web.

Join & Write a Comment

Suggested Solutions

Title # Comments Views Activity
OneDrive for Office 365 Users 2 40
Who is behind these unsubscribe invitations 2 24
outlook 6 44
outlook 2013 8 27
Granting full access permission allows users to access mailboxes present in their database. By giving full access permission one can open and read the content of any mailbox but cannot send emails from that mailbox.
This article descibes how to create a connection between Excel and SAP and how to move data from Excel to SAP or the other way around.
This video shows where to find templates, what they are used for, and how to create and save a custom template using Microsoft Word.
The viewer will learn how to create two correlated normally distributed random variables in Excel, use a normal distribution to simulate the return on different levels of investment in each of the two funds over a period of ten years, and, create a …

744 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

18 Experts available now in Live!

Get 1:1 Help Now