I have a client who has a near new Windows 7 Computer and Microsoft Office 2013 Home and Business.
Last week the Outlook 2013 stopped sending and receiving mail for some reason.
We have checked the Norton 360 Firewall
We have uninstalled and reinstalled Office 2013.
We have downloaded the backup version of Office 2013 from the Microsoft Website
We have created a new profile and tried to send/receive mail.
We have done a Quick repair and Online Repair in Office set-up.
Every time the email client seems to just time out with the following error:
Task 'email account name' Receiving' reported error (0x8004210A) : 'The operation timed out waiting for a response from the receiving (POP) server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'
The CD that came with the license installs version 15.0.4433.1508
We cannot get it to update Office 2013 with that installed.
After installing from the Microsoft Backup site it installs version 15.0.4569.1507. The "update now" option now comes up.
We can set-up the email in Windows live Mail on the same computer with the same details and it works perfectly.
But we cannot get it to send/receive in Outlook 2013.