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Mailbox from 2003 to 2010 move interrupted, now box cannot be accessed

Posted on 2014-03-04
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Last Modified: 2014-03-31
During a mailbox move from Exchange 2003 to 2010, power was lost on the network, not the server, and the mailbox move failed.

I cancelled the failed move and the user can no longer access his mailbox.  Outlook says "Disconnected" and OWA says:

Your request couldn't be completed because no server with the correct security settings was found to handle the request. If the problem continues, contact your helpdesk.

How can I fix this problem?  I will be moving the box this weekend but I need to get the user back into his box now.

Thanks.
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Question by:Adam D
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Accepted Solution

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Don Thomson earned 2000 total points
ID: 39903424
The user - if he is using Outlook will have an OST   file on his PC.

Disconnect the network cable - and in control panel mail (32bit) add a data file (.pst)

Open his outlook and copy all of his outlook folders to the .PST.

Hook him back up to the new Exchange server and then copy everything back to the Exchange mailbox
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Author Comment

by:Adam D
ID: 39903470
Unfortunately I turned off "Cache Mode" and now I cannot open Outlook.  How can I convert the OST or turn Cache Mode back on?
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Author Comment

by:Adam D
ID: 39903485
Never mind, I was able to turn it back on and get back into the OST. Copying data now.  Should I delete the box and recreate on Exchange 2010?  Or maybe move it again once it is empty?
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LVL 14

Expert Comment

by:Don Thomson
ID: 39903955
After everything (calendars, Contacts Notes etc) are copied then delete the original exchange and then add in the New 2010 Exchange server and user info

The folders there will be empty. Remove the data pst file then do an import from PST  to the Exchange mailbox and everything will be imported correctly into the Exchange Mailbox

Depending on the size of the mailbox - it could take a while to sync everything

Don't forget to re-point the mx record for the user to the new exchange server


Good Luck
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