Image failed to verify with *Access Denied*

EricZ213
EricZ213 used Ask the Experts™
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Hard drive went bad on dell windows 8 laptop.  i get the secure boot error with "image failed to verify with *access denied*.  

F2 does not work to get into bios.  How can I access the bios?
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mebaby333It Admin

Commented:
Did you try F2? Sorry I thought it said delete did not work.... Sometimes if you initiate a boot menu by tapping F10 it will give you the option to enter setup or Bios...
mebaby333It Admin

Commented:
I have seen some of these Dells have had an issue of locking out the Bios.... some have tried to disconnect the HDD and tapping F12 for the boot menu and forcing their way into the Bios...

Author

Commented:
F2 did not work.  I took the HD out and it wont let me activate a boot menu.  ANy other ideas?
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mebaby333It Admin

Commented:
What model is your laptop? Do you have the Bios password protected? Have you attempted to reset the Bios to default by clearing the CMOS?

Author

Commented:
I know exactly why it will not let me into the BIOS.  The older machines have legacy bios setups.  The new windows 8 machines have UEFI configuration.  I need to get into the bios and change it from UEFI to legacy.  The Access denied message is because it is looking for a UEFI windows 8 config, and it is no longer there.  

It is an inspiron 17R dell laptop.
It Admin
Commented:
Okay so ... the new HDD does not give you access to the UEFI? If it is windows 8 you should be able to find useful info here... http://www.howtogeek.com/175649/what-you-need-to-know-about-using-uefi-instead-of-the-bios/

Did you try clearing CMOS?
mebaby333It Admin

Commented:
I see...
mebaby333It Admin

Commented:
Did you call Dell support? Did you make the image or did they send you an imaged hard drive?

Author

Commented:
Dell Support is supposed to call me back.  The partition is still on the drive for Windows 8 install, but the main partition was formatted.
Top Expert 2013

Commented:
take the drive out, and connect it to a woking pc -  try running HDDRegenerator - if it can repair your drive, you may be able to boot into windows again http://www.dposoft.net/hdd.html

Author

Commented:
The guy took the hard drive out and formatted the main OS partition.  Would HDD Regenerator solve that?
Top Expert 2013

Commented:
>>  The guy took the hard drive out and formatted the main OS partition  <<  no, but you should have no more problems, if the drive was ok then.
if it is formatted - how do you run Win8 ? or is it an usb drive, or second one for data?
mebaby333It Admin

Commented:
The only possibility I see is if you could create a bootable UEFI Usb...
here is instruction
http://www.thomas-krenn.com/en/wiki/Creating_Windows_UEFI_Boot-Stick_in_Windows

I did not suggest previously because I was not sure it would give access especially since you are having an issue accessing the boot menu... still not sure but it may be worth a shot...

Only other options will be Dell, who may be able to offer you a couple options with a replacement drive with an image on it or they may have a back door tool to get around it.

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