txt file attachments unviewable on iOS devices through exchange 365

Trenton Knew
Trenton Knew used Ask the Experts™
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This problem is iOS specific.  We have a problem where if we send file attachments as plain text, users on iOS devices receive the attachments as garbled text.  Any other attachments seem to work fine, but for some reason, the plain-text (i.e. .txt, .wri, etc.) attachments get converted to a bunch of gobbledygook.  That same user can go on outlook and the attachment works fine.

Anyone got a solution for this?

Email server is office365 exchange
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Commented:
So the same people view gibberish on the device, but the mails are OK otherwise? Looks like another iOS 'feature' to me, and god knows we've had to deal with a lot of them lately...

Can they view the attachments correctly if the log to OWA via browser on the device? Or by using the OWA for iPhone/iPad app? Get the devices updated to the latest iOS version and see if it makes a difference. Might also be encoding related...

If this happen for particular contacts only, or even for particular domain, check the TNEF settings and/or content type.
Trenton KnewOwner / Computer Whisperer

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Commented:
we turned off TNEF following a help guide on MS support site.  Didn't help.  This affects multiple iOS users.  Can't test the OWA thing until tomorrow.
Trenton KnewOwner / Computer Whisperer

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Commented:
OWA for iPhone/iPad app seems to be a doable workaround.

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