txt file attachments unviewable on iOS devices through exchange 365

This problem is iOS specific.  We have a problem where if we send file attachments as plain text, users on iOS devices receive the attachments as garbled text.  Any other attachments seem to work fine, but for some reason, the plain-text (i.e. .txt, .wri, etc.) attachments get converted to a bunch of gobbledygook.  That same user can go on outlook and the attachment works fine.

Anyone got a solution for this?

Email server is office365 exchange
LVL 9
Trenton KnewOwner / Computer WhispererAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Vasil Michev (MVP)Commented:
So the same people view gibberish on the device, but the mails are OK otherwise? Looks like another iOS 'feature' to me, and god knows we've had to deal with a lot of them lately...

Can they view the attachments correctly if the log to OWA via browser on the device? Or by using the OWA for iPhone/iPad app? Get the devices updated to the latest iOS version and see if it makes a difference. Might also be encoding related...

If this happen for particular contacts only, or even for particular domain, check the TNEF settings and/or content type.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Trenton KnewOwner / Computer WhispererAuthor Commented:
we turned off TNEF following a help guide on MS support site.  Didn't help.  This affects multiple iOS users.  Can't test the OWA thing until tomorrow.
0
Trenton KnewOwner / Computer WhispererAuthor Commented:
OWA for iPhone/iPad app seems to be a doable workaround.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Exchange

From novice to tech pro — start learning today.