Solved

txt file attachments unviewable on iOS devices through exchange 365

Posted on 2014-03-04
3
310 Views
Last Modified: 2014-03-05
This problem is iOS specific.  We have a problem where if we send file attachments as plain text, users on iOS devices receive the attachments as garbled text.  Any other attachments seem to work fine, but for some reason, the plain-text (i.e. .txt, .wri, etc.) attachments get converted to a bunch of gobbledygook.  That same user can go on outlook and the attachment works fine.

Anyone got a solution for this?

Email server is office365 exchange
0
Comment
Question by:Trenton Knew
  • 2
3 Comments
 
LVL 40

Accepted Solution

by:
Vasil Michev (MVP) earned 500 total points
ID: 39904556
So the same people view gibberish on the device, but the mails are OK otherwise? Looks like another iOS 'feature' to me, and god knows we've had to deal with a lot of them lately...

Can they view the attachments correctly if the log to OWA via browser on the device? Or by using the OWA for iPhone/iPad app? Get the devices updated to the latest iOS version and see if it makes a difference. Might also be encoding related...

If this happen for particular contacts only, or even for particular domain, check the TNEF settings and/or content type.
0
 
LVL 9

Author Comment

by:Trenton Knew
ID: 39904669
we turned off TNEF following a help guide on MS support site.  Didn't help.  This affects multiple iOS users.  Can't test the OWA thing until tomorrow.
0
 
LVL 9

Author Closing Comment

by:Trenton Knew
ID: 39907144
OWA for iPhone/iPad app seems to be a doable workaround.
0

Featured Post

Announcing the Most Valuable Experts of 2016

MVEs are more concerned with the satisfaction of those they help than with the considerable points they can earn. They are the types of people you feel privileged to call colleagues. Join us in honoring this amazing group of Experts.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Lotus Notes – formerly IBM Notes – is an email client application, while IBM Domino (earlier Lotus Domino) is an email server. The client possesses a set of features that are even more advanced as compared to that of Outlook. Likewise, IBM Domino is…
MS Outlook is a world-class email client application that is mainly used for e-communication globally.  In this article, we will discuss the basic idea about MS Outlook, its advanced features, and types of MS Outlook File formats.
This Experts Exchange lesson shows how to use VBA to loop through rows in Excel.  In order to sort, filter, and use database features, there needs to be a value in each column for every row. When data arrives with values missing, code to copy values…
Migrating to Microsoft Office 365 is becoming increasingly popular for organizations both large and small. If you have made the leap to Microsoft’s cloud platform, you know that you will need to create a corporate email signature for your Office 365…

840 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question