?
Solved

Need HP ISO legal for HP with defective hard drive

Posted on 2014-03-04
3
Medium Priority
?
529 Views
Last Modified: 2016-11-23
When clients bring us a PCs/Laptops with a defective hard drive or the image is corrupt.
We would like to use the numbers on the bottom. This way we can give the client exactly what they had. The issue is when the image is corrupt or missing. What to do. Of course we can have them purchase a new copy of Windows. But they do own it.

We have called HP and haven't had much lick getting replacement CDS/DVDs

Dell provides a site with the ISOs . Does HP have a legal legitimate site that we can download the version from?

We are also OK calling HP or MS to reactivate the code if needed.
0
Comment
Question by:Tabcit
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
3 Comments
 
LVL 8

Expert Comment

by:Jeff Perry
ID: 39904039
This link might be able to help you.

http://h30434.www3.hp.com/t5/Notebook-Recovery/Windows-Vista-7-and-8-ISO-Image-file-Download-Links/m-p/2954293#M33270

It has been a while and quite probably depends on which version you need to install but I seem to recall that you may be able to install with the dell image you have and use the HP key.
0
 
LVL 14

Accepted Solution

by:
John-Charles-Herzberg earned 1800 total points
ID: 39904126
Ordering a recovery kit from HP in the United States and Canada

http://h10025.www1.hp.com/ewfrf/wc/document?docname=bph07143&cc=us&dlc=en&lc=en

If you cannot create a recovery solution, you might be able to order a recovery kit from HP - either on discs or a USB device. HP maintains an inventory of replacement kits for several years after the product has been released. However, because of software licensing restrictions, HP is only able to provide recovery kits for a limited time.
If you are in the United States or Canada, use the following steps to order a recovery kit if one is available:
Find the serial number for your computer and write the number down on a piece of paper. The serial number is located on a service tag label adhered the case of the computer. For some notebook models sold in 2010 or later, you need to remove the battery or open an access hatch on the bottom of the notebook to see the service tag.

More information on page.

Thanks
JC
0
 
LVL 49

Expert Comment

by:dbrunton
ID: 39904235
0

Featured Post

Create the perfect environment for any meeting

You might have a modern environment with all sorts of high-tech equipment, but what makes it worthwhile is how you seamlessly bring together the presentation with audio, video and lighting. The ATEN Control System provides integrated control and system automation.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Ever visit a website where you spotted a really cool looking Font, yet couldn't figure out which font family it belonged to, or how to get a copy of it for your own use? This article explains the process of doing exactly that, as well as showing how…
Sometimes clients can lose connectivity with the Lotus Notes Domino Server, but there's not always an obvious answer as to why it happens.   Read this article to follow one of the first experiences I had with Lotus Notes on a client's machine, my…
This Micro Tutorial will give you a introduction in two parts how to utilize Windows Live Movie Maker to its maximum editing capability. This will be demonstrated using Windows Live Movie Maker on Windows 7 operating system.
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…

770 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question