Need HP ISO legal for HP with defective hard drive

When clients bring us a PCs/Laptops with a defective hard drive or the image is corrupt.
We would like to use the numbers on the bottom. This way we can give the client exactly what they had. The issue is when the image is corrupt or missing. What to do. Of course we can have them purchase a new copy of Windows. But they do own it.

We have called HP and haven't had much lick getting replacement CDS/DVDs

Dell provides a site with the ISOs . Does HP have a legal legitimate site that we can download the version from?

We are also OK calling HP or MS to reactivate the code if needed.
TabcitAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Jeff PerryWindows AdministratorCommented:
This link might be able to help you.

http://h30434.www3.hp.com/t5/Notebook-Recovery/Windows-Vista-7-and-8-ISO-Image-file-Download-Links/m-p/2954293#M33270

It has been a while and quite probably depends on which version you need to install but I seem to recall that you may be able to install with the dell image you have and use the HP key.
0
John-Charles-HerzbergCommented:
Ordering a recovery kit from HP in the United States and Canada

http://h10025.www1.hp.com/ewfrf/wc/document?docname=bph07143&cc=us&dlc=en&lc=en

If you cannot create a recovery solution, you might be able to order a recovery kit from HP - either on discs or a USB device. HP maintains an inventory of replacement kits for several years after the product has been released. However, because of software licensing restrictions, HP is only able to provide recovery kits for a limited time.
If you are in the United States or Canada, use the following steps to order a recovery kit if one is available:
Find the serial number for your computer and write the number down on a piece of paper. The serial number is located on a service tag label adhered the case of the computer. For some notebook models sold in 2010 or later, you need to remove the battery or open an access hatch on the bottom of the notebook to see the service tag.

More information on page.

Thanks
JC
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
dbruntonQuid, Me Anxius Sum?  Illegitimi non carborundum.Commented:
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows 7

From novice to tech pro — start learning today.