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Shoretel Integration with AD pulling incorrect numbers

Posted on 2014-03-05
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Last Modified: 2014-03-13
We have AD integration setup on our shoretel director.


Numbers starting 019 are showing up fine in director under the Work and Fax columns.  All DID numbers under the DID column are showing correctly e.g. +4401912345678 or +4402012345678
Numbers to 020 or 07 under the work column and fax are showing as +2012345678 and +7912345678

Then in communicator you obviously cant make a call by clicking you need to manually dial the number!

Why, and how to fix?
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Question by:CHI-LTD
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Expert Comment

by:JRSCGI
ID: 39908291
ShoreTel by default is set for E.164 dialing, which looks for the +1 9 NPA-NXX-XXXX format for North American dialing plan.  You may need to adjust the entries in AD to match the dial sequence it is expecting.  I can also check my ShoreTel programming info.
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Author Comment

by:CHI-LTD
ID: 39908769
thats currently the only option i have, but for us in the UK having +44 code (without a 0) isnt very friendly..
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Author Comment

by:CHI-LTD
ID: 39908951
can director be changed to accommodate uk format i.e. 01900 123456
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Accepted Solution

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JRSCGI earned 500 total points
ID: 39910857
E.164 is supposed to support international dialing, so the problem may have more to do with the way communicator looks at the numbers.  Check out the attached ShoreTel dial plan training session.
Shoretel-dial-plan.pdf
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Author Closing Comment

by:CHI-LTD
ID: 39925990
communicator/director too american!!!
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