Shoretel Integration with AD pulling incorrect numbers
Posted on 2014-03-05
We have AD integration setup on our shoretel director.
Numbers starting 019 are showing up fine in director under the Work and Fax columns. All DID numbers under the DID column are showing correctly e.g. +4401912345678 or +4402012345678
Numbers to 020 or 07 under the work column and fax are showing as +2012345678 and +7912345678
Then in communicator you obviously cant make a call by clicking you need to manually dial the number!
Why, and how to fix?