Shoretel Integration with AD pulling incorrect numbers

We have AD integration setup on our shoretel director.

Numbers starting 019 are showing up fine in director under the Work and Fax columns.  All DID numbers under the DID column are showing correctly e.g. +4401912345678 or +4402012345678
Numbers to 020 or 07 under the work column and fax are showing as +2012345678 and +7912345678

Then in communicator you obviously cant make a call by clicking you need to manually dial the number!

Why, and how to fix?
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

ShoreTel by default is set for E.164 dialing, which looks for the +1 9 NPA-NXX-XXXX format for North American dialing plan.  You may need to adjust the entries in AD to match the dial sequence it is expecting.  I can also check my ShoreTel programming info.
CHI-LTDAuthor Commented:
thats currently the only option i have, but for us in the UK having +44 code (without a 0) isnt very friendly..
CHI-LTDAuthor Commented:
can director be changed to accommodate uk format i.e. 01900 123456
E.164 is supposed to support international dialing, so the problem may have more to do with the way communicator looks at the numbers.  Check out the attached ShoreTel dial plan training session.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
CHI-LTDAuthor Commented:
communicator/director too american!!!
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Voice Over IP

From novice to tech pro — start learning today.