JustinGSEIWI
asked on
Internet Explorer crashing on three computers in the last week.
Over the last week, I have three computers that have IE crashing constantly. I noticed that the update to IE 9 or 10 failed on the machines. I have tried manually installing IE and it continues to fail. I managed to get IE 10 installed on one of them and it was working the other day. Today the user tells me it is crashing again. I am guessing because some update tried to install?
Is anybody else having this issue? What can I do to reset IE and force it to update to the latest version?
Thanks,
Justin
Is anybody else having this issue? What can I do to reset IE and force it to update to the latest version?
Thanks,
Justin
ASKER
I tried no add on's and resetting first but it didn't help. I just found this log of IE crashing on the user's computer.
Fault bucket , type 0
Event Name: BEX
Response: Not available
Cab Id: 0
Problem signature:
P1: iexplore.exe
P2: 10.0.9200.16798
P3: 52ec7da1
P4: unknown
P5: 0.0.0.0
P6: 00000000
P7: 00000000
P8: c0000005
P9: 00000008
P10:
Attached files:
C:\Users\PS\AppData\Local\ Temp\WERD9 2D.tmp.WER InternalMe tadata.xml
These files may be available here:
C:\Users\PS\AppData\Local\ Microsoft\ Windows\WE R\ReportAr chive\AppC rash_iexpl ore.exe_2e 135db9e197 474759696c 8c4ff1fe7a 1d23ed8_17 6ee157
Analysis symbol:
Rechecking for solution: 0
Report Id: 1f784e2a-a474-11e3-b75a-08 007bb30b03
Report Status: 1
Faulting application name: iexplore.exe, version: 10.0.9200.16798, time stamp: 0x52ec7da1
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000
Faulting process id: 0x1f24
Faulting application start time: 0x01cf3880de77a0db
Faulting application path: C:\Program Files\Internet Explorer\iexplore.exe
Faulting module path: unknown
Report Id: 1f784e2a-a474-11e3-b75a-08 007bb30b03
Thanks,
Justin
Fault bucket , type 0
Event Name: BEX
Response: Not available
Cab Id: 0
Problem signature:
P1: iexplore.exe
P2: 10.0.9200.16798
P3: 52ec7da1
P4: unknown
P5: 0.0.0.0
P6: 00000000
P7: 00000000
P8: c0000005
P9: 00000008
P10:
Attached files:
C:\Users\PS\AppData\Local\
These files may be available here:
C:\Users\PS\AppData\Local\
Analysis symbol:
Rechecking for solution: 0
Report Id: 1f784e2a-a474-11e3-b75a-08
Report Status: 1
Faulting application name: iexplore.exe, version: 10.0.9200.16798, time stamp: 0x52ec7da1
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000
Faulting process id: 0x1f24
Faulting application start time: 0x01cf3880de77a0db
Faulting application path: C:\Program Files\Internet Explorer\iexplore.exe
Faulting module path: unknown
Report Id: 1f784e2a-a474-11e3-b75a-08
Thanks,
Justin
ASKER
I will try that. Where is the fixit located?
thanks,
Justin
thanks,
Justin
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Resetting IE?
If you are updating to IE10 then there probably is no reason to go straight to IE11