I am using Outlook 2013. On the left side of the screen it lists your email addresses. In the past all my incoming and outgoing mail was listed under a heading of "Outlook." At present nothing is listed under Outlook. Above the Outlook heading I have my email address listed, but this is different than in the past. In the past, my email account, it seems to me, was simply a part of and included in the heading of "Outlook."
The Outlook heading has an inbox listed under it, but when I get email it does not go to this inbox, it goes to the inbox under my email account. I think somehow I have gotten things setup in a way that is a little unorthodox. I think it will be best if my email simply comes to the inbox listed under Outlook. If this is correct, how do I make this happen.
Thank you
I do not know why this would happen. First, your comments above lead me to think you are not using Exchange and only Exchange will create an OST file. I do not know why Comcast would create an OST file.
Then the default directory for Outlook 2013 and Outlook 2010 is Documents\Outlook. The directory you show above is for Outlook 2007 and early. Perhaps you upgrade from one of those early versions, but even then I thought the new versions would change folders.
As to why Comcast created the .OST files I have no idea, though their tech support people have told me a couple of times that Outlook and Comcast have issues
As I noted, I do not why and it is not normal. Comcast obviously have some sort of issue
Any final thoughts from you?
I think (as I noted earlier) if you back up your PST and OST file with true certainty into a neutral folder, delete your Outlook Profile (which will delete your accounts, restart, make one new Profile, make one new account manually (no wizard) and point to where you want and then import your mail, Outlook should work and look normal.
You can then add accounts manually, point them to the main file above, and then import any remaining email. This should all work fine. Just be sure of your backups first.
I have lots of Outlook accounts and have move up version by version from Outlook 2002 and always had Outlook work fine.