Samsung droid user can no longer view her Exchange 2007 email, but device is sending

Thor2923
Thor2923 used Ask the Experts™
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I have a user that has her mobile device attached to our Exchange 2007 server. All has worked fine for months but a couple days ago she started getting a black screen when she goes to her inbox. If she displays any of her other folders they are black also. I can hit the envelope and send an email to myself from her phone so I know she is still connected to our server. She just cannot view her mail folders...Any thoughts?
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ICT Infranstructure Manager
Commented:
is she using email app?

if so uninstall  it + restart phone

reinstall from google play market

try syncing again

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