Outlook To: Intellisense not working (something to do with Contacts Outlook 2010)

Does anybody know why my user cannot use the TO: address even though the contacts are there?  She is expecting that when she types a letter like 'A' intellisense will provide name of an address.

I know there's a way cannot remember.

If you press the TO: button the list of contacts does show but she needs the intellisense.

Thank you
LVL 1
supportorangesAsked:
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regmigrantCommented:
go to file, options, mail, and scroll to Send mail section.
There are options for 'auto-complete list' and auto name checking. If they are already checked then try emptying or resetting the nickname cache

http://support.microsoft.com/kb/287623#LetMeFixItMyselfAlways
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supportorangesAuthor Commented:
I've requested that this question be deleted for the following reason:

I found the reason while waiting.  I am under the impression that the auto-complete cache needs to be rebuilt.  We had the setting correct.  The rebuilding happens as Outlook is being used.
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regmigrantCommented:
asked and answered
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supportorangesAuthor Commented:
Thank you.  I just thought if I found the answer first I should delete it but as you took the time naturally I have no problem awarding points!
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regmigrantCommented:
Thanks, I agree its a grey area in the points system and objecting is the only way to get it referred
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