Solved

Webcam in windows 8.1

Posted on 2014-03-05
7
3,237 Views
Last Modified: 2014-03-14
On a fairly fresh install of windows 8.1 pro 64bit- I had two devices (card reader and a webcam)that showed with a yellow triangle stating that windows could not start the service due to registry issues (code 19).
Following some other suggestions, I removed the upperFilters entry under the corresponding class entry in the registry and got rid of the code 19 error. The card reader is working. The Logitech webcam 920 pro, now is recognized in windows and works under camera in windows, but has no video in any other software. Both the Logitech quickcam and Skype come up with a black screen. The webcam is recognized and audio does work, so the audio portion of the webcam is working. Just no video or still capture.
I have exhausted most ideas and am looking for suggestions.
0
Comment
Question by:DocChuck
  • 4
  • 3
7 Comments
 
LVL 20

Expert Comment

by:Lazarus
Comment Utility
Let me ask the obvious, have you uninstalled it then re-installed it with the newest Logitech Webcam software?
0
 

Author Comment

by:DocChuck
Comment Utility
Yes. And no joy
0
 
LVL 20

Expert Comment

by:Lazarus
Comment Utility
Odd, I have a Logitech C920 also on Win  8.1 with no issue. are you sure you have the correct driver for it? look here: http://www.logitech.com/en-us/support/hd-pro-webcam-c920?section=downloads&bit=32&osid=23&file=http%3A%2F%2Fwww.logitech.com%2Fpub%2Fvideo%2Flws%2Flws251.exe
0
How to improve team productivity

Quip adds documents, spreadsheets, and tasklists to your Slack experience
- Elevate ideas to Quip docs
- Share Quip docs in Slack
- Get notified of changes to your docs
- Available on iOS/Android/Desktop/Web
- Online/Offline

 

Author Comment

by:DocChuck
Comment Utility
Yep, same driver / software. I have tried all the obvious things before asking here. This is a tough one.
0
 
LVL 20

Expert Comment

by:Lazarus
Comment Utility
I'll assume you have uninstalled the Logitech software and also Deleted the Drivers from the Device Manager? If so have you also look at updating the UVC drivers?
http://logitech-en-amr.custhelp.com/app/answers/detail/a_id/25904
Being it is a Plug and Play device it should work ok with just the Windows Drivers. You may have to look at settings in your Motherboard Bios as well.
0
 

Accepted Solution

by:
DocChuck earned 0 total points
Comment Utility
Thanks all for some suggestions, most of which I had already tried. Sorry to say but I didn't get the answer here.
I finally did fix the issue but it turned out to be a long way around fix. This was a new install of windows, so other than some installed software, I didn't have a lot to lose by doing a refresh of win8.1. I then went back and the camera was still not working, but windows was asking me to download the software (drivers) from the app store. Once I created a Microsoft login, which I really didn't want to do, it downloaded the drivers, installed them and everything started working.
Even though I had manually downloaded and installed the Logitech drivers, Windows was not happy until I let it do the initial install itself. Once this was done, I could update the drivers just fine.
Thanks for all the suggestions, but I can't say anyone gave me an answer I could acknowledge.
0
 

Author Closing Comment

by:DocChuck
Comment Utility
None of the suggestions were things that I had not already tried. I finally fixed it by refreshing Windows 8.1 install and letting windows do the initial driver install from the app store.
0

Featured Post

Threat Intelligence Starter Resources

Integrating threat intelligence can be challenging, and not all companies are ready. These resources can help you build awareness and prepare for defense.

Join & Write a Comment

Suggested Solutions

This is a little timesaver I have been using for setting up Microsoft Small Business Server (SBS) in the simplest possible way. It may not be appropriate for every customer. However, when you get a situation where the person who owns the server is i…
Citrix XenApp, Internet Explorer 11 set to Enterprise Mode and using central hosted sites.xml file.
In this video, we discuss why the need for additional vertical screen space has become more important in recent years, namely, due to the transition in the marketplace of 4x3 computer screens to 16x9 and 16x10 screens (so-called widescreen format). …
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…

772 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

9 Experts available now in Live!

Get 1:1 Help Now