?
Solved

Vcenter appliance login problem

Posted on 2014-03-06
4
Medium Priority
?
898 Views
Last Modified: 2016-10-27
As of last week our backups started failing due "Cannot complete login due to an incorrect user name or password" error with Acronis vmProtect 9.

when trying to login into the vcenter appliance with the vsphere client we get a "Cannont complet login due to an incorrect user name or password".

Password has not been changed and the vcenter appliance is not integrated into active directory.

We tried rebooting the server, it did not help. The ESXi version is 5.5.
0
Comment
Question by:IT Meetjesland
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
4 Comments
 
LVL 13

Expert Comment

by:Abhilash
ID: 39908641
Is this happening with the root user?
0
 
LVL 1

Author Comment

by:IT Meetjesland
ID: 39908652
Yes it is.
0
 
LVL 13

Accepted Solution

by:
Abhilash earned 2000 total points
ID: 39908768
Have you changed the root password lately? The root password sometimes expires in 90 days. If you haven't set the expiration days i'm guessing this might be your issue.

Refer this below KB Article which tells you how to reset the root password for vCenter server appliance.
http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=2069041
0
 
LVL 1

Author Comment

by:IT Meetjesland
ID: 39908931
This worked perfectly, thanks!
0

Featured Post

How Blockchain Is Impacting Every Industry

Blockchain expert Alex Tapscott talks to Acronis VP Frank Jablonski about this revolutionary technology and how it's making inroads into other industries and facets of everyday life.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Giving access to ESXi shell console is always an issue for IT departments to other Teams, or Projects. We need to find a way so that teams can use ESXTOP for their POCs, or tests without giving them the access to ESXi host shell console with a root …
Here's a look at newsworthy articles and community happenings during the last month.
This tutorial will walk an individual through the process of transferring the five major, necessary Active Directory Roles, commonly referred to as the FSMO roles from a Windows Server 2008 domain controller to a Windows Server 2012 domain controlle…
This tutorial will walk an individual through the process of installing the necessary services and then configuring a Windows Server 2012 system as an iSCSI target. To install the necessary roles, go to Server Manager, and select Add Roles and Featu…
Suggested Courses

777 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question