Solved

Vcenter appliance login problem

Posted on 2014-03-06
4
842 Views
Last Modified: 2016-10-27
As of last week our backups started failing due "Cannot complete login due to an incorrect user name or password" error with Acronis vmProtect 9.

when trying to login into the vcenter appliance with the vsphere client we get a "Cannont complet login due to an incorrect user name or password".

Password has not been changed and the vcenter appliance is not integrated into active directory.

We tried rebooting the server, it did not help. The ESXi version is 5.5.
0
Comment
Question by:ICTSYSTEMS
  • 2
  • 2
4 Comments
 
LVL 13

Expert Comment

by:Abhilash
ID: 39908641
Is this happening with the root user?
0
 
LVL 1

Author Comment

by:ICTSYSTEMS
ID: 39908652
Yes it is.
0
 
LVL 13

Accepted Solution

by:
Abhilash earned 500 total points
ID: 39908768
Have you changed the root password lately? The root password sometimes expires in 90 days. If you haven't set the expiration days i'm guessing this might be your issue.

Refer this below KB Article which tells you how to reset the root password for vCenter server appliance.
http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=2069041
0
 
LVL 1

Author Comment

by:ICTSYSTEMS
ID: 39908931
This worked perfectly, thanks!
0

Featured Post

Use Case: Protecting a Hybrid Cloud Infrastructure

Microsoft Azure is rapidly becoming the norm in dynamic IT environments. This document describes the challenges that organizations face when protecting data in a hybrid cloud IT environment and presents a use case to demonstrate how Acronis Backup protects all data.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If we need to check who deleted a Virtual Machine from our vCenter. Looking this task in logs can be painful and spend lot of time, so the best way to check this is in the vCenter DB. Just connect to vCenter DB(default DB should be VCDB and using…
In this article we will learn how to backup a VMware farm using Nakivo Backup & Replication. In this tutorial we will install the software on a Windows 2012 R2 Server.
In this Micro Tutorial viewers will learn how they can get their files copied out from their unbootable system without need to use recovery services. As an example non-bootable Windows 2012R2 installation is used which has boot problems.
This tutorial will walk an individual through the process of configuring basic necessities in order to use the 2010 version of Data Protection Manager. These include storage, agents, and protection jobs. Launch Data Protection Manager from the deskt…

856 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question