I am becoming a partner for sap in my country , what is the prerequisites and actions I should take ?

I am managing IT company, and I am in negotiations with SAP to become a business partner , and there is another company will do the installations, what advices you give it to me , so I can manage it in professional way.
Thanks
IhabAsked:
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GiladnCommented:
Hi,

SAP is an ERP, I guess you will be managing marketing and sales and the other company will implement SAP?
implementing is a long and frustrating procedure that can take up to 2 years in big companies, you must prepare to give high quality level of service via telephone, web and email, prepare for a lot or scheduled meetings with clients and maybe a development team (unless you get itfrom SAP itself) - best practice is to use CRM / ERP yourself to manage helpdesk/service calls and projects in progress, will you be getting full support from worldwide SAP ? if so then no worries, just prepare for a different types of work load and get employees that can stay for a long term because the projects are prolonging..
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IhabAuthor Commented:
Yes, I will be managing marketing and Sales ,and the other company implementation
What kind of employees I need?meaning what job description-tasks-skills I should ask for
What plan I should implement,  Please share me your experience and thoughts
Thanks
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GiladnCommented:
Hi Ihab,

Job description tasks skills.

1. knowledge and experience in implementing SAP (1-2 years at least)
2. experience with SAP and FI module (advantage)
3. initiative thinking
4. the ability to work as a team
5. quick learner
6. the ability to travel alot ( to costumers - sometimes daily for a long time)
7. an option long term commitment (you don't want him/leaving a project in progress.

from there things just happen, since it's implementing and development things are very dynamic , a lot of patience is  needed from your employees and you..
I would recommand you hire someone who is experience at least couple of years in working with SAP and big companies, this would make your life way easier.

post back for any questions..

Hope it helps,

Gilad
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IhabAuthor Commented:
Thanks gilad,
Should I be involved in the implementation? , because there is a company will do the implementation .
can I develop a module in sap if it doesn't exist , what is the role of the sap programmer?
Thanks
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GiladnCommented:
yes, you should be informed, not involved, a common thing is that costumers often feel helpless since they deal with the implementing company that sometimes do not "deliver".
so your costumers need to know they have someone to talk to in case of need.

SAP is a sort of package, you have the base application and many modules SAP is selling. you cannot develop a new module only customize it (this is developing in SAP) like accounting, export import, assets management, human resources and CRM modules and the list goes on, developing in SAP = customizing for your costumers needs that can include changes in work process and minor code changes in modules to fit their needs.
what happens first when when you "sell" is called characterization (not sure about the English term) where you get to know your costumers work process and then you  can  fit/modify your modules and app accordingly. another way is to change your costumers work process to fit those modules and app (for example - accounting has 3 worldwide standards they can choose or you can choose the SAP module that fits)
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IhabAuthor Commented:
Thanks Mr. Giladn
Your experience is very helpful for me, may be I will need your help in the near future, I have meeting with the installation company, What questions I should prepare ?
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GiladnCommented:
honestly I am not sure, since you will be working together (you "hire" them) ask for recommendations and past experience proofs, it's normal and very legit to do so, I would recommend working per project that way you can evaluate, again , don't hire someone who is not experienced and has no recommendations.

Good luck, post back for any questions:)

Gilad
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