Computers randomly rebooting

I have 4 different computers that randomly reboot.. They reboot properly.. Close programs etc.. and reboot back to windows 7 log in screen.  I've check the logs for one of the computers that rebooted today at 10:06am.  I only see a couple errors in Application and System event logs.. But not sure if this relates to the reboot and if so.. How to fix. Please see attached.

Computers are Dell Optiplex 390 - Windows 7 Pro - Office 2010. Symantec End Point Cloud.

E1
e2
e3
e4
GorapsI.T. ManagerAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

pjamCommented:
First I would recommend a full virus scan and then a full malwarebytes scan.
You can also run:  SFC /scannow to assure they have all their windows system files
0
Jeremy TyreSystem Project AnalystCommented:
Try running the virus scanner from a linuz live usb and use clam av.  This is good about getting out dug in viruses and malware.
0
GorapsI.T. ManagerAuthor Commented:
No Viruses. one tracking cookie.
0
10 Tips to Protect Your Business from Ransomware

Did you know that ransomware is the most widespread, destructive malware in the world today? It accounts for 39% of all security breaches, with ransomware gangsters projected to make $11.5B in profits from online extortion by 2019.

GorapsI.T. ManagerAuthor Commented:
sfc / scannow did not find any issues.
0
pjamCommented:
Another thought since they are OptiPlex.  check the motherboard for bulging or blown capacitors.  I have had serious issue with GX270 and GX280, replacing as many as 10 caps on a OptiPlex GX270.

Stopped purchasing OptiPlex so am unfamiliar with the 390.
As Jeremy says a boot virus scanner might be beneficial.  I use the Windows Defender Offline that is created either 32-bit or 64-bit depending on what I wan  to scan. It must be created on a virus free computer on a CD or USB stick.
 It is very good for boot sector stuff.  You can download at:
http://windows.microsoft.com/en-US/windows/what-is-windows-defender-offline
0
nobusCommented:
0
GorapsI.T. ManagerAuthor Commented:
Please keep in mind that the computer reboots and closes all programs properly.. It does not  HARD reboot.

Recap:

-Symantec End Point Cloud - No Viruses
-Malwarebytes - 2 tracking cookies
-sfc / scannow did not find any issues.
- Windows Defender Offline - Full Scan - Nothing found
-Updated Bios to A11
- 10 mins later - System soft reboots - closing all programs and reboots to windows login screen.

As I was sitting there and working on this 390 - The 390 beside me starts to reboot.
The 3rd computer in question is a Optiplex 3010 - same rebooting issue.
0
pjamCommented:
If they are still under warrantee, what does Dell Tech Support say?
this is quite unusual.
0
GorapsI.T. ManagerAuthor Commented:
I'm on the phone with DELL right now... They are saying I may need to reinstall windows.. Classic response to " I have no F'N idea whats wrong"
0
pjamCommented:
How about a Repair?
Or re-install with no format not losing data:
http://windowssecrets.com/top-story/win7s-no-reformat-nondestructive-reinstall/
0
GorapsI.T. ManagerAuthor Commented:
Hardware repair or a windows repair?
0
pjamCommented:
Windows, since Dell thinks this is a W7 issue. I kinda doubt it though.
seven forums has a repair install procedure also:
http://www.sevenforums.com/tutorials/3413-repair-install.html?filter[2]=General%20Tips

latest BIOS for the 390 is A11 is that what you have?
http://www.dell.com/support/drivers/us/en/04/DriverDetails/Product/optiplex-390?driverId=PTHW0&osCode=ww1&fileId=3292917978&languageCode=en&categoryId=BI
0
GorapsI.T. ManagerAuthor Commented:
BIOS was updated to A11 - Within 10mins system rebooted again.. DELL is sending a Motherboard and cooling assembly. If this does not fix the issue they want me to reload the OS..  DELL will be coming in on Tuesday next week. I will keep everyone posted.

thanks
0
pjamCommented:
Great,
Put the stress where it belongs.  Not on us hapless customers.
0
GorapsI.T. ManagerAuthor Commented:
I had Dell replace hardware all on 3 computers.. Every since hardware was replaced the computers have not rebooted - Prior to this they where rebooting multiple times a day.

Motherboard and cooling assembly
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
nobusCommented:
the PS was not replaced?
0
GorapsI.T. ManagerAuthor Commented:
No.. they didn't replace the PS. They said if the MB and the Cooling Assembly did not fix the problem then I had to reinstall OS before they would send a PS...
0
nobusCommented:
well - let's hope they know what they're doing
0
GorapsI.T. ManagerAuthor Commented:
Computers have not rebooted since. Looks like a Fix... Not sure how to handle the ACCEPT SOLUTION
0
nobusCommented:
since you and dell fixed it you can assign points to you - or delete the Q
0
LeeTutorretiredCommented:
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
PC

From novice to tech pro — start learning today.