Computers randomly rebooting

Goraps
Goraps used Ask the Experts™
on
I have 4 different computers that randomly reboot.. They reboot properly.. Close programs etc.. and reboot back to windows 7 log in screen.  I've check the logs for one of the computers that rebooted today at 10:06am.  I only see a couple errors in Application and System event logs.. But not sure if this relates to the reboot and if so.. How to fix. Please see attached.

Computers are Dell Optiplex 390 - Windows 7 Pro - Office 2010. Symantec End Point Cloud.

E1
e2
e3
e4
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®

Commented:
First I would recommend a full virus scan and then a full malwarebytes scan.
You can also run:  SFC /scannow to assure they have all their windows system files
Jeremy TyreSystem Project Analyst

Commented:
Try running the virus scanner from a linuz live usb and use clam av.  This is good about getting out dug in viruses and malware.
GorapsI.T. Manager

Author

Commented:
No Viruses. one tracking cookie.
Bootstrap 4: Exploring New Features

Learn how to use and navigate the new features included in Bootstrap 4, the most popular HTML, CSS, and JavaScript framework for developing responsive, mobile-first websites.

GorapsI.T. Manager

Author

Commented:
sfc / scannow did not find any issues.

Commented:
Another thought since they are OptiPlex.  check the motherboard for bulging or blown capacitors.  I have had serious issue with GX270 and GX280, replacing as many as 10 caps on a OptiPlex GX270.

Stopped purchasing OptiPlex so am unfamiliar with the 390.
As Jeremy says a boot virus scanner might be beneficial.  I use the Windows Defender Offline that is created either 32-bit or 64-bit depending on what I wan  to scan. It must be created on a virus free computer on a CD or USB stick.
 It is very good for boot sector stuff.  You can download at:
http://windows.microsoft.com/en-US/windows/what-is-windows-defender-offline
Top Expert 2013

Commented:
GorapsI.T. Manager

Author

Commented:
Please keep in mind that the computer reboots and closes all programs properly.. It does not  HARD reboot.

Recap:

-Symantec End Point Cloud - No Viruses
-Malwarebytes - 2 tracking cookies
-sfc / scannow did not find any issues.
- Windows Defender Offline - Full Scan - Nothing found
-Updated Bios to A11
- 10 mins later - System soft reboots - closing all programs and reboots to windows login screen.

As I was sitting there and working on this 390 - The 390 beside me starts to reboot.
The 3rd computer in question is a Optiplex 3010 - same rebooting issue.

Commented:
If they are still under warrantee, what does Dell Tech Support say?
this is quite unusual.
GorapsI.T. Manager

Author

Commented:
I'm on the phone with DELL right now... They are saying I may need to reinstall windows.. Classic response to " I have no F'N idea whats wrong"

Commented:
How about a Repair?
Or re-install with no format not losing data:
http://windowssecrets.com/top-story/win7s-no-reformat-nondestructive-reinstall/
GorapsI.T. Manager

Author

Commented:
Hardware repair or a windows repair?

Commented:
Windows, since Dell thinks this is a W7 issue. I kinda doubt it though.
seven forums has a repair install procedure also:
http://www.sevenforums.com/tutorials/3413-repair-install.html?filter[2]=General%20Tips

latest BIOS for the 390 is A11 is that what you have?
http://www.dell.com/support/drivers/us/en/04/DriverDetails/Product/optiplex-390?driverId=PTHW0&osCode=ww1&fileId=3292917978&languageCode=en&categoryId=BI
GorapsI.T. Manager

Author

Commented:
BIOS was updated to A11 - Within 10mins system rebooted again.. DELL is sending a Motherboard and cooling assembly. If this does not fix the issue they want me to reload the OS..  DELL will be coming in on Tuesday next week. I will keep everyone posted.

thanks

Commented:
Great,
Put the stress where it belongs.  Not on us hapless customers.
I.T. Manager
Commented:
I had Dell replace hardware all on 3 computers.. Every since hardware was replaced the computers have not rebooted - Prior to this they where rebooting multiple times a day.

Motherboard and cooling assembly
Top Expert 2013

Commented:
the PS was not replaced?
GorapsI.T. Manager

Author

Commented:
No.. they didn't replace the PS. They said if the MB and the Cooling Assembly did not fix the problem then I had to reinstall OS before they would send a PS...
Top Expert 2013

Commented:
well - let's hope they know what they're doing
GorapsI.T. Manager

Author

Commented:
Computers have not rebooted since. Looks like a Fix... Not sure how to handle the ACCEPT SOLUTION
Top Expert 2013

Commented:
since you and dell fixed it you can assign points to you - or delete the Q
LeeTutorretired
Top Expert 2009

Commented:
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial