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Excel 2013 crashing

Excel 2013 is crashing when trying to cut and paste from one excel file to another. Event log is as follows and no addition details in Action Centre.

Log Name:      Application
Source:        Application Hang
Date:          3/6/2014 10:07:58 AM
Event ID:      1002
Task Category: (101)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      joanna
Description:
The program EXCEL.EXE version 15.0.4535.1507 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: a4c
Start Time: 01cf394d9acd049b
Termination Time: 0
Application Path: C:\Program Files\Microsoft Office 15\root\office15\EXCEL.EXE
Report Id:

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Hang" />
    <EventID Qualifiers="0">1002</EventID>
    <Level>2</Level>
    <Task>101</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-03-06T15:07:58.000000000Z" />
    <EventRecordID>10133</EventRecordID>
    <Channel>Application</Channel>
    <Computer>joanna</Computer>
    <Security />
  </System>
  <EventData>
    <Data>EXCEL.EXE</Data>
    <Data>15.0.4535.1507</Data>
    <Data>a4c</Data>
    <Data>01cf394d9acd049b</Data>
    <Data>0</Data>
    <Data>C:\Program Files\Microsoft Office 15\root\office15\EXCEL.EXE</Data>
    <Data>
    </Data>
    <Binary>54006F00700020006C006500760065006C002000770069006E0064006F0077002000690073002000690064006C00650000000000</Binary>
  </EventData>
</Event>
0
Goraps
Asked:
Goraps
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1 Solution
 
Zac HarrisCommented:
I know it sounds weird...but try using a different user account and doing the same operation. You may be dealing with a corrupt user account.
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gowflowCommented:
1) Make sure all updates of windows installed on the machine.
2) Make sure the Office has latest updates and service pack installed.
3) If any update installed reboot the machine then try to see if it is resolved.

gowflow
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Trenton KnewCommented:
Does this problem occur with two existing files?  Are you pasting from an existing to a new file?  I wonder if there is some corruption with file A or File B... or if it's a blank document, maybe there is corruption with your default template, (if that still exists in 2013).  Maybe you should try saving the source document in a different format (97-2003), close, then open... and see if you still have the same problem.
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GorapsAuthor Commented:
itguy012006: Are you talking about logging into windows with a different user account?

gowflow: 1 2 3 all check check and check.
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Zac HarrisCommented:
Yes. Log into windows with a different user account.
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gowflowCommented:
Try repair the Office. Control Panel Add/Remove Programs locate office and click change and select repair.

Once done Reboot and try again.
gowlfow
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regmigrantCommented:
also disable the Bluetooth add-in if its there (word, options, add-ins)
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GorapsAuthor Commented:
This does not happen when I log in with a different account on the same computer.. using the same installed version of Office 2013.
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Zac HarrisCommented:
In this case, I believe there may be some corruption in the user account you are experiencing the issue in. I would copy the user files to a new account and that should correct your issue,
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GorapsAuthor Commented:
How do i do that?
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GorapsAuthor Commented:
I think I forgot to mention that this computer is part of a windows 2003 domain.
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GorapsAuthor Commented:
I've also done a Quick Repair that didnt help and a Full Repair that has seemed to have done the trick so far... I am going to leave this open until tomorrow afternoon.

thanks
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Zac HarrisCommented:
Ok, the same procedure for the file transfer for Win7 should still apply, the only difference is you will need to get  a new domain account  and login to create the profile before trying to copy the files.
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Trenton KnewCommented:
move all the files to a network location, and then delete the domain profile from the local machine?

start > run > sysdm.cpl
advanced tab
user profiles > settings
find profile and delete.
Logging in user will then re-create them on that machine.

this of course AFTER you move all their files to a home folder first.
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gowflowCommented:

I've also done a Quick Repair that didnt help and a Full Repair that has seemed to have done the trick so far... I am going to leave this open until tomorrow afternoon.

Repair of Office ??

gowflow
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GorapsAuthor Commented:
Yes.. a repair of office... It seems to have fixed the issue.. thanks for all the suggestions
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gowflowCommented:
Glad it did it for you.
gowflow
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