Solved

Exchange/outlook error reaching remote server

Posted on 2014-03-06
4
919 Views
Last Modified: 2014-03-09
I have a client who is getting an error message in Outlook when trying to reach the Exchange server. Both Outlook and Exchange are version 2010. Attached is the exact error message.

Only one user is receiving this. He connects to Exchange over a site to site VPN tunnel and no changes have been made with the tunnel/firewall configuration to my knowledge.

Google turns up nothing. :) Any advice?
ExchangeERROR.png
0
Comment
Question by:Schuyler Dorsey
4 Comments
 
LVL 9

Expert Comment

by:Trenton Knew
ID: 39909777
I would suspect a firewall dropping the connection.
0
 
LVL 17

Expert Comment

by:Spartan_1337
ID: 39909857
If you look at the firewall logs when he is connected, do you see any traffic that is being denied or not routing back through the connection. Seems like Outlook isn't getting a response from Exchange and throwing that strange error.
0
 
LVL 4

Accepted Solution

by:
aa-denver earned 500 total points
ID: 39910058
Here is an article that references the error.  It is a .Net related error. Causes and solutions are offered.  If other clients can connect over the same VPN connection, then it could be that a software update is needed.  Is the client's computer up to date with Microsoft updates, particularly .NET?

http://support.microsoft.com/kb/915599
0
 
LVL 10

Author Comment

by:Schuyler Dorsey
ID: 39915864
It ended up being an Outlook Add-in that was causing the error. Thanks for all of your help!
0

Featured Post

Are your AD admin tools letting you down?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Follow this checklist to learn more about the 15 things you should never include in an email signature from personal quotes, animated gifs and out-of-date marketing content.
MS Outlook is a world-class email client application that is mainly used for e-communication globally.  In this article, we will discuss the basic idea about MS Outlook, its advanced features, and types of MS Outlook File formats.
In this video we show how to create a Contact in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Contact ta…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

791 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question