Solved

Exchange/outlook error reaching remote server

Posted on 2014-03-06
4
924 Views
Last Modified: 2014-03-09
I have a client who is getting an error message in Outlook when trying to reach the Exchange server. Both Outlook and Exchange are version 2010. Attached is the exact error message.

Only one user is receiving this. He connects to Exchange over a site to site VPN tunnel and no changes have been made with the tunnel/firewall configuration to my knowledge.

Google turns up nothing. :) Any advice?
ExchangeERROR.png
0
Comment
Question by:Schuyler Dorsey
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
4 Comments
 
LVL 9

Expert Comment

by:Trenton Knew
ID: 39909777
I would suspect a firewall dropping the connection.
0
 
LVL 17

Expert Comment

by:Spartan_1337
ID: 39909857
If you look at the firewall logs when he is connected, do you see any traffic that is being denied or not routing back through the connection. Seems like Outlook isn't getting a response from Exchange and throwing that strange error.
0
 
LVL 4

Accepted Solution

by:
aa-denver earned 500 total points
ID: 39910058
Here is an article that references the error.  It is a .Net related error. Causes and solutions are offered.  If other clients can connect over the same VPN connection, then it could be that a software update is needed.  Is the client's computer up to date with Microsoft updates, particularly .NET?

http://support.microsoft.com/kb/915599
0
 
LVL 10

Author Comment

by:Schuyler Dorsey
ID: 39915864
It ended up being an Outlook Add-in that was causing the error. Thanks for all of your help!
0

Featured Post

Optimizing Cloud Backup for Low Bandwidth

With cloud storage prices going down a growing number of SMBs start to use it for backup storage. Unfortunately, business data volume rarely fits the average Internet speed. This article provides an overview of main Internet speed challenges and reveals backup best practices.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Marketers need statistics and metrics like everybody else needs oxygen. In this article we explain how to enable marketing campaign statistics for Microsoft Exchange mail.
Following basic email etiquette rules will help you write a professional email and achieve a good, lasting impression with your contacts.
In this video we show how to create a Distribution Group in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >>…
Exchange organizations may use the Journaling Agent of the Transport Service to archive messages going through Exchange. However, if the Transport Service is integrated with some email content management application (such as an antispam), the admini…

751 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question