Solved

Keyboard and touchpad not working

Posted on 2014-03-06
12
1,529 Views
Last Modified: 2014-03-16
Hi EEs,
I really do not know what to try else. I have Toshiba Tecra A10-11M PTSB0E on the table. Problem is that built-in keyboard and touchpad do not work in windows (x64 Windows 7 Ultimate). In BIOS, or booted live CD both work without problems. If I plug USB mouse in the Win it works as well. So there is definitely somthig wrong in interaction with OS. In device manager both devices are with yellow exclamation (PS/2 Keyboard and PS/2 Mouse).
Mouse HW ID is ACPI/PNP0F13
Keyboard HW ID is ACPI/PNP0303
Mouse and Keyboard driver points to C:\Windows\System32\Drivers\i8042prn.sys (then second line for mouse is mouclass.sys and for keyboard kbdclass.sys)

What I already did:
- disassambled laptop, clean from dust and re-install all connectors (it was before I tried live CD - shame on me)
- ran chckdsk c: /f
- ran sfc /scannow
- ran MS update
- Last known good configuration
- ran Kaspersky Rescue Disk 10 for viruses/Malware
- uninstalled devices and scan for new HW
- unistalled devices, deleted nonINF files from C:\Windows\Inf and rebooted machine
- downloaded Touchpad driver (Alps) for x64 Vista for Tecra Tecra A10-11J (from Toshiba website)
- downloaded Synaptics driver

I do not have recovery points.
till now nothing else helped me. I really want to avoid Win reinstall which I am almost sure will solve the problem and I know it.

Thanks for suggestions leading to success :)
0
Comment
Question by:helpfinder
  • 5
  • 3
  • 2
  • +2
12 Comments
 
LVL 19

Expert Comment

by:regmigrant
ID: 39909830
have you tried removing the devices while in 'safe mode' ?
0
 
LVL 50

Expert Comment

by:jcimarron
ID: 39909891
helpfinder--
I know you said you want to avoid a Windows reinstall, but have you considered a Repair Install?
http://www.sevenforums.com/tutorials/3413-repair-install.html
It is relatively painless since it does not affect personal data or installed programs.  A backup first is always a good idea.
0
 
LVL 88

Expert Comment

by:rindi
ID: 39909943
Install the PC's chipset drivers.
0
Three Reasons Why Backup is Strategic

Backup is strategic to your business because your data is strategic to your business. Without backup, your business will fail. This white paper explains why it is vital for you to design and immediately execute a backup strategy to protect 100 percent of your data.

 
LVL 19

Author Comment

by:helpfinder
ID: 39910805
@regmigrant -  I did, no success
@rindi  - I did, no success
@jcimarron - I am a bit skeptic when I read "Do a Repair installation if: You DO want to preserve your user accounts, data, programs, and system drivers." in your provided link and I am almost sure this a driver related, but what can I lose (except data ;))

So repair as jcimarron recomended is not possible, because installation media I have and I used says newer version is installed than the one I am trying (maybe installation media is without SP1 and installed is, because installed OS is up to date)

OK, I have to say we are going to fresh install since no new idea is comming
0
 
LVL 50

Expert Comment

by:jcimarron
ID: 39910929
helpfinder--
You can download the appropriate .iso file from here, then burn it as an .iso file (image file)to a DVD and use it for Repair Install.
http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_install/i-do-not-have-windows-7-media-but-i-do-have-my/5ce13741-ac25-4969-ae82-2494726aac1c
0
 
LVL 92

Expert Comment

by:nobus
ID: 39911787
install all drivers : http://www.toshiba.co.il/innovation/download_drivers_bios.jsp?LNG=29&service=IL

fill in the proper OS and select 32 or 64 bit OS
0
 
LVL 19

Author Comment

by:helpfinder
ID: 39911973
@nobus - did you check for suitable driver on that link you provided? because I can not see anything, maybe I am just missing something
0
 
LVL 92

Expert Comment

by:nobus
ID: 39912171
i could not check since you did not provide all details needed on the site
0
 
LVL 19

Author Comment

by:helpfinder
ID: 39912819
I provided manufacturer and model, also OS - what else is needed?
And of course I did check driver for touchpad on Toshiba´s official web site for my model before I posted question here, but unfortunetly I was not able to see any driver for touchpad even keyboard (that´s I used touchpad driver from another Toshiba model as I mentioned in my question as well), that´s why I am asking it there is something in your link I can not see or you know it´s important.
Thx
0
 
LVL 92

Expert Comment

by:nobus
ID: 39913028
they ask for model, submodel type and more; just check on the site
but if the laptop was made for say xp and Vista, it's very possible windows 7 is not supported
BUT, this aside, you can always install slimdrivers, and let it search for your drivers; fast and free :   https://www.slimwareutilities.com/slimdrivers.php
0
 
LVL 19

Accepted Solution

by:
helpfinder earned 0 total points
ID: 39922093
Thanks guys, nothing has work for me, so reinstall did the trick
0
 
LVL 19

Author Closing Comment

by:helpfinder
ID: 39932355
I had to reinstall, because nothing provided worked for that poor Toshiba
0

Featured Post

The Eight Noble Truths of Backup and Recovery

How can IT departments tackle the challenges of a Big Data world? This white paper provides a roadmap to success and helps companies ensure that all their data is safe and secure, no matter if it resides on-premise with physical or virtual machines or in the cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Today, still in the boom of Apple, PC's and products, nearly 50% of the computer users use Windows as graphical operating systems. If you are among those users who love windows, but are grappling to keep the system's hard drive optimized, then you s…
When you try to share a printer , you may receive one of the following error messages. Error message when you use the Add Printer Wizard to share a printer: Windows could not share your printer. Operation could not be completed (Error 0x000006…
This Micro Tutorial will give you a introduction in two parts how to utilize Windows Live Movie Maker to its maximum capability. This will be demonstrated using Windows Live Movie Maker on Windows 7 operating system.
This Micro Tutorial will give you a basic overview of Windows Live Photo Gallery and show you various editing filters and touches to photos you can apply. This will be demonstrated using Windows Live Photo Gallery on Windows 7 operating system.

830 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question