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Windows 7 randomly goes to desktop view until user shakes mouse

Posted on 2014-03-06
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Last Modified: 2014-03-11
One of my employees is having an issue on their Win 7 pro machine where right in the middle of whatever they are doing, they'll suddenly have everything minimized with a view of their desktop and icons.  Then if they shake their mouse, everything instantly returns to normal.  

She said it started happening intermittently but now it is about 5-6 times every hour.  

Has anyone else had this issue before.  Reboots and WIndows Updates have not helped at all.  Her machine is only one year old with 8 GB of memory and 64 Bit.
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Question by:gmsugaree
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8 Comments
 
LVL 8

Expert Comment

by:Shahnawaz Ahmed
ID: 39910431
It seems there is keyboard problem. Would you please change the key board because.

To minimize open windows using the keyboard

 Press the Windows logo key +D. (To restore minimized windows, press the Windows logo key +D again.)


Give a try once. Seems there is issue with Windows key + D key combination.
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LVL 19

Expert Comment

by:helpfinder
ID: 39910442
check for some king of malware or virus (run AV scan with your AV, try Malwarebytes, or boot Kaspersky Rescue Disk 10 for scan)
check her scheduled jobs
check her msconfig and startup Items
check for some toolbar or another king od unusual software (maybe connected with mouse) - that behavior could be a feature not a bug :) and maybe she has installed something interacting with her mouse movements (mouse gestures or something like that)
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Author Comment

by:gmsugaree
ID: 39910465
Hi, not a keyboard issue.  Just went to her desk, gave her  a brand new out of the box keyboard.  within 2 minutes it happened again.  

I saw it exactly, there were faded shadows of the windows that were open over her desktop view.  Then she shook her mouse and everything came back.  

I also confirmed that her power options are set to always on and no screensaver.  

Thanks,
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LVL 19

Expert Comment

by:helpfinder
ID: 39910483
OK just a crazy idea.
Isn´t she pointing (just pointing, not clicking) her mouse to the right botom corner of the ccreen (next to clock on Taskbar) when "all disappears" and then when she move mouse out of that spot it is back again as it was before?
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Accepted Solution

by:
gmsugaree earned 0 total points
ID: 39910511
Hmmm.... thanks Helpfinder.  I don't know for sure yet because I didn't see exactly where her mouse was when I saw that symptom, but now I will check there next time it happens and let you know!  Fingers crossed that that is it!!
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LVL 19

Assisted Solution

by:helpfinder
helpfinder earned 500 total points
ID: 39910534
if that´s the problem you can warn user to point mouse in that corner (or explain her is is a normal behavior).
Also you can disable that visual effect if you right click on the Start button>Properties>untick Aero Peek on Taskbar tab
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Author Comment

by:gmsugaree
ID: 39910552
Thanks!!!  I did that too, things are looking good!!
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Author Closing Comment

by:gmsugaree
ID: 39920004
Disabling Aero Peek worked!
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