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outlook 2010 error - Another version of outlook is currently running. Close it and try again

Posted on 2014-03-06
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Last Modified: 2016-02-17
i am getting the error message "Another version of outlook is currently running. Close it and try again".

after i click OK outlook opens and runs with no problem even if i close outlook and restart it there is no error message until i restart the computer and then the message reappears.

there isnt another version of outlook running.

outlook is the default program.

i also have salesforce installed, could it be salesforce?
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Question by:cati-cds
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by:nobus
ID: 39911794
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Author Comment

by:cati-cds
ID: 39912850
i already tried turning off the protected mode but no luck.....

any other ideas.
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LVL 92

Expert Comment

by:nobus
ID: 39913035
was it running fine before?  then you can do a system restore  to such date
or run a repiar on outlook, or office
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cati-cds earned 0 total points
ID: 39913269
its a bran new machine (freshly imaged) and right after installing salesforce plugin it started giving me this error message.

i did the office repair also and still no luck.

but in safe mode, outlook works fine.........
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LVL 92

Expert Comment

by:nobus
ID: 39914333
did you install click2run by any chance?
here a removal tool :  http://www.ikkerus.net/windows/office/2010/06/06/howto-remove-microsoft-office-2010-click-2-run.html
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Author Closing Comment

by:cati-cds
ID: 41371253
changed computer
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