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Sonicwall TZ 200 spam filter blocking good emails

Posted on 2014-03-06
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Last Modified: 2014-03-30
I have a Sonicwall TZ200 with spam filtering enabled.  This device is in front of our email servers.  In all of my offices we scan to email using our main email server which is behind this Sonicwall.  The problem is that one office's scans are being blocked on the firewall.  It looks like their ip address is on a blacklist.  I can work to get it off the blacklist, but in the meantime, I want to find a way to make sure that these emails with the scans as attachments are let through despite being on a blacklist.

Can anyone help?
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Question by:pgoldwasser
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Expert Comment

by:Lee Ingalls
ID: 39910737
If they're blacklisted outside of your firewall by SpamHaus, etc you need to have it removed.

On your TZ-200 have you gone into Admin console - Anti-Spam - RBL Filter... at the bottom you can configure White List and/or Black List. Remove it if it's blacklisted and explicitly allow in the White List.
TZ-200.jpg
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pgoldwasser earned 0 total points
ID: 39954002
We solved this by bypassing the firewall for the scanners
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Author Closing Comment

by:pgoldwasser
ID: 39964676
We were able to solve on our own
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