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displayport resolution

Posted on 2014-03-06
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Last Modified: 2016-11-23
I own a Dell OptiPlex 9020, Windows 7 Pro 64 bit with 2 AMD Radeon HD8490 graphics cards -- each card has a DVI and display port each, both set for max resolution 2540 x 1600
I have 3 Dell U2713HM monitors with max resolutions of 2560 x 1440. The 2 monitors plugged into the DVI port with the dual link cable work fine at the max resolution -- the third one is the problem. It is connected to the display port on one of the cards with a dual link DVI cable attached to an Accell DVI to DP adapter (powered thru USB port) (Accell UltraAV DP to DVI-D p/n:B087B-002B). The max resolution I get on this 3rd monitor is 1600 x 1200, no matter how I try it -- I switched cables, changed ports, used display port on the chassis, other card, changed the Accell adapter (I have 3), changed the dual link DVI, but to no avail -- I have the same setup on another system, where it works fine, so I know it can be done ... I just can not seem to make it work on this new system. Any help would be much appreciated ....
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Question by:Hotse
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Expert Comment

by:Lee Ingalls
ID: 39911461
Go into Control Panel - Display - Change Display Settings - Identify Display in question and Select it - Click Advanced  - Adapter tab review the "List All Modes" and note the valid modes and what Hertz. The select the monitor tab and confirm the monitor type is accurate and the refresh rate you desire is available.
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by:Hotse
ID: 39912034
tried that already multiple times -- it does not even recognize the 3rd monitor and lists it as a non-PnP monitor,
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Expert Comment

by:Lee Ingalls
ID: 39912287
Do the graphics card drivers match between the system that does work with three displays and the system that doesnt?
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Hotse earned 0 total points
ID: 39925329
fixed it myself ..
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by:_
ID: 39925374
What did you have to do to fix it?
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Author Comment

by:Hotse
ID: 39925965
reseated both graphics cards, changed out the ACCELL USB powered adapter for another one (in fear the one I was using was defective), switched dual link DVI cables from one of the correctly functioning monitors and for some reason this worked ...
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Expert Comment

by:_
ID: 39927085
Thank you for the info.     : )
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Author Closing Comment

by:Hotse
ID: 39933758
did not receive any help and fixed it myself...
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