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Call Routing Shoretel

Posted on 2014-03-07
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Last Modified: 2014-03-18
Hi

We have 2x main numbers which are coming into our main office shoretel director server: 020 and 019.  The calls are then routed to a user group of which there are some in 020 and most in 019 site.
Problem is that calls for 020 and calls for 019 care being answered by users at different sites.

I want to be able to specify calls for 020 to users at 020 site and the same of the other number/site.

Possible?
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Question by:CHI-LTD
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6 Comments
 
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Assisted Solution

by:M Roe
M Roe earned 334 total points
ID: 39912512
Not familiar with these systems but can you setup a hunt group to forward calls to it?
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Author Comment

by:CHI-LTD
ID: 39912567
not using hunt groups, using bridge call appearance and workgroups.
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M Roe earned 334 total points
ID: 39912972
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3 Use Cases for Connected Systems

Our Dev teams are like yours. They’re continually cranking out code for new features/bugs fixes, testing, deploying, testing some more, responding to production monitoring events and more. It’s complex. So, we thought you’d like to see what’s working for us.

 
LVL 15

Assisted Solution

by:getzjd
getzjd earned 166 total points
ID: 39914604
These are coming in over a PRI?    Do you have an auto attendant?
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Author Comment

by:CHI-LTD
ID: 39917063
PRI, remind me...?
belive we do for out of hours calls and when call unanswered (which is very rare)
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Author Closing Comment

by:CHI-LTD
ID: 39937383
believe we can add a button to signify an inbound number onto one of the main numbers on all phones but at cost..
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