Solved

Call Routing Shoretel

Posted on 2014-03-07
6
535 Views
Last Modified: 2014-03-18
Hi

We have 2x main numbers which are coming into our main office shoretel director server: 020 and 019.  The calls are then routed to a user group of which there are some in 020 and most in 019 site.
Problem is that calls for 020 and calls for 019 care being answered by users at different sites.

I want to be able to specify calls for 020 to users at 020 site and the same of the other number/site.

Possible?
0
Comment
Question by:CHI-LTD
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
6 Comments
 
LVL 9

Assisted Solution

by:M Roe
M Roe earned 334 total points
ID: 39912512
Not familiar with these systems but can you setup a hunt group to forward calls to it?
0
 
LVL 1

Author Comment

by:CHI-LTD
ID: 39912567
not using hunt groups, using bridge call appearance and workgroups.
0
 
LVL 9

Accepted Solution

by:
M Roe earned 334 total points
ID: 39912972
0
Windows Server 2016: All you need to know

Learn about Hyper-V features that increase functionality and usability of Microsoft Windows Server 2016. Also, throughout this eBook, you’ll find some basic PowerShell examples that will help you leverage the scripts in your environments!

 
LVL 15

Assisted Solution

by:getzjd
getzjd earned 166 total points
ID: 39914604
These are coming in over a PRI?    Do you have an auto attendant?
0
 
LVL 1

Author Comment

by:CHI-LTD
ID: 39917063
PRI, remind me...?
belive we do for out of hours calls and when call unanswered (which is very rare)
0
 
LVL 1

Author Closing Comment

by:CHI-LTD
ID: 39937383
believe we can add a button to signify an inbound number onto one of the main numbers on all phones but at cost..
0

Featured Post

Free learning courses: Active Directory Deep Dive

Get a firm grasp on your IT environment when you learn Active Directory best practices with Veeam! Watch all, or choose any amount, of this three-part webinar series to improve your skills. From the basics to virtualization and backup, we got you covered.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
NBX V3000 Flashing Red Lights - What does this mean 5 76
Wi-Fi calling 8 86
Copy of a Manual for a Cisco Systems IP Phone Model 3844-13-1086 2 774
QoS for Voip 7 85
There are no good configuration guides for HP-H3C router to LYNC on the web. :( Big statement, but we havent been able to find one yet. We did find the following document useful, but the information was not enough to use H3C router for use as a L…
I'm Dumb-phoned(ed) Last week, I noticed this message when adding events to my Google Calendar: On June 27th (2015), Google is removing SMS as a notification option for Google Calendar events.  Their assumption is that enough people have smart p…
Internet Business Fax to Email Made Easy - With eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, fr…
Internet Business Fax to Email Made Easy - With eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, fr…

756 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question