Call Routing Shoretel

Hi

We have 2x main numbers which are coming into our main office shoretel director server: 020 and 019.  The calls are then routed to a user group of which there are some in 020 and most in 019 site.
Problem is that calls for 020 and calls for 019 care being answered by users at different sites.

I want to be able to specify calls for 020 to users at 020 site and the same of the other number/site.

Possible?
LVL 1
CHI-LTDAsked:
Who is Participating?
 
Mike RoeConnect With a Mentor Commented:
Not familiar with these systems but can you setup a hunt group to forward calls to it?
0
 
CHI-LTDAuthor Commented:
not using hunt groups, using bridge call appearance and workgroups.
0
Improve Your Query Performance Tuning

In this FREE six-day email course, you'll learn from Janis Griffin, Database Performance Evangelist. She'll teach 12 steps that you can use to optimize your queries as much as possible and see measurable results in your work. Get started today!

 
getzjdConnect With a Mentor Commented:
These are coming in over a PRI?    Do you have an auto attendant?
0
 
CHI-LTDAuthor Commented:
PRI, remind me...?
belive we do for out of hours calls and when call unanswered (which is very rare)
0
 
CHI-LTDAuthor Commented:
believe we can add a button to signify an inbound number onto one of the main numbers on all phones but at cost..
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.