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Exchange Issues

Posted on 2014-03-07
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Last Modified: 2015-12-08
I am working with Exchange 2010 Enterprise running on Windows 2008 R2 standard.  Our SSL Certificate expired and I installed a new one.  We continued to have a name error because out internal domain is a .local.  The plan was to do some more research on the effect on Outlook clients if we changed the internal URL.  The next day we started to see more issues.  Currently EMC, EMS and EWS are all not working.  I get a message that WinRM client cannot process the request.  These resolutions I have found on the web have already been tried:
1. time sync is fine
2. Kerbauth modules are correct at both the default web page level and powershell
3. SSL has been on and off
4. WinRM IIS Extension has been installed

Our issues include Mac outlook clients don't work, OWA cannot delete email, calendar busy function does not work, I cannot access either the management console or the shell
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Question by:it_medcomp
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15 Comments
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 39912418
You can change the internal URL's for Exchange so that Exchange looks to your Public SSL certificate name for resolution, but it sounds like the new SSL didn't install properly.

Does OWA work and do you see any cert errors?
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Expert Comment

by:Andy M
ID: 39912420
Not 100% sure if it's the same thing but we had similar problems with an Exch 2010 system a while ago - resolved by restarting IIS services (or rebooting server could work too) - think it ended up being someone tried to alter the exchange url's through IIS rather than powershell or something like that.
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Expert Comment

by:NetoMeter Screencasts
ID: 39912421
What kind of certificate did you install - a Single Domain Certificate or a UCC (Multipple Domain Certificate).

You need to start with checking your Exchange 2010 URL configuration. Could you post the result of the following commands in Exchange Management Shell:
Get-ClientAccessServer | FL *Uri
Get-EcpVirtualDirectory | FL *URL
Get-WebServicesVirtualDirectory | FL *URL
Get-ActiveSyncVirtualDirectory | FL *URL
Get-OabVirtualDirectory | FL *URL
Get-OWAVirtualDirectory | FL *ternalURL

Open in new window

If necessary, replace the real internal Domain Name with "MyCompany.local" and the public one with "MyCompany.com"
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Author Comment

by:it_medcomp
ID: 39912430
Alan

Yes OWA basically works, but it does not delete email.  Outlook clients basically work as well, except for the Mac client that relies on EWS which isn't working at all.
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Author Comment

by:it_medcomp
ID: 39912432
Morty

I have restarted the server multiple times at this point and that hasn't helped
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Author Comment

by:it_medcomp
ID: 39912433
NetoMeter,

When I try to run these commands I get a response that it is not a recognized cmdlet
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Assisted Solution

by:Lee Ingalls
Lee Ingalls earned 500 total points
ID: 39912450
Have you assigned services to the certificate? IIS selected?

The following solution worked for me....  please reference:
http://technet.microsoft.com/en-us/library/ee332322.aspx
"Use the Shell to renew an Exchange certificate" since EMC is not working.
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Author Comment

by:it_medcomp
ID: 39912456
Lee

When I installed the new certificate, this is the TechNet I followed.  At this point I can't get into the shell either.
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Expert Comment

by:NetoMeter Screencasts
ID: 39912511
Probably you are trying to run them in PowerShell - you need to run them in Exchange Management Shell.
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Accepted Solution

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it_medcomp earned 0 total points
ID: 39912550
NetoMeter,

When I start Exchange Management Shell I get the attached
EMS.PNG
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Expert Comment

by:Lee Ingalls
ID: 39912562
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Expert Comment

by:NetoMeter Screencasts
ID: 39912839
We have a starting point.

Download and run  EMTshooter (Exchange Management Troubleshooter) and see what info it provides.
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Author Comment

by:it_medcomp
ID: 39912978
I have been able to spin up a virtual server and install Exchange on that server.  From there I am able to access Exchange Management shell and it seems to have connected to my production Exchange server.

I ran the following

Get-ClientAccessServer | FL *Uri
Get-EcpVirtualDirectory | FL *URL
Get-WebServicesVirtualDirectory | FL *URL
Get-ActiveSyncVirtualDirectory | FL *URL
Get-OabVirtualDirectory | FL *URL
Get-OWAVirtualDirectory | FL *ternalURL

They all pointed to my production server using the .local domain.  I have reset them to my external domain that matches the certificate I recently install.

This has fixed the issue with the certificate warning when opening outlook.

This has not fixed the EWS issue which I believe is the cause of the calendar, Mac connection and not being able to delete from OWA.

I also ran the EMTShooter and it did not show any problems.
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Expert Comment

by:Md. Mojahid
ID: 39914359
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Author Closing Comment

by:it_medcomp
ID: 41360977
Lots of good help. Not sure what the eventual solution was- it's almost a 2 year old question! I just have to accept it so I can use this account.
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