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LDAP verification failed for the following reason(s): The LDAP server or the connection has failed..

Posted on 2014-03-07
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Last Modified: 2014-03-19
Hello Experts,

Our HP Laserjet color 9500 printer/scanner keep getting an error message after we change the password login. Error below. Please help

Digital Send LDAP Server Error

Control Panel Reads : LDAP Server is not responding.  

LDAP verification failed for the following reason(s): The LDAP server or the connection has failed..
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Question by:tomfontanilla
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Expert Comment

by:RobSampson
ID: 39914210
Theres a document on how to configure LDAP for a Laserjet 9500. Follow the screens and make sure you have your information correct.
http://cbe.lvs1.com/Training/9050_c00484095.pdf
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Author Comment

by:tomfontanilla
ID: 39914679
I tried this, but no luck. Under the search STEPS, as soon as i click on run, i get this error message.

-----------
***Searching...
ldap_search_s(ld, " DC=domain,DC=com;", 2, "(&(objectClass=person)(displayname=fontanilla,t*)", attrList,  0, &msg)
Error: Search: Filter Error. <87>
Server error: <empty>
Error<94>: ldap_parse_result failed: No result present in message
Server error: <empty>
Getting 0 entries:



Please advise.
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LVL 65

Expert Comment

by:RobSampson
ID: 39914773
That filter appears to be missing a closing bracket that should be after the t*)
I think it should read
ldap_search_s(ld, " DC=domain,DC=com;", 2, "(&(objectClass=person)(displayname=fontanilla,t*))", attrList,  0, &msg)

If you can somehow change that, it should work. I don't use any 9500 printers, but hopefully you can change it on the printer config web page or the control panel.
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Author Comment

by:tomfontanilla
ID: 39924931
I will try this tonight.
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Author Comment

by:tomfontanilla
ID: 39929631
I am still getting the same error message.

***Searching...
ldap_search_s(ld, "CN=Configuration,DC=DOMAIN,DC=com", 2, "ldap_search_s(ld, " DC=domain,DC=com;", 2, "(&(objectClass=person)(displayname=fontanilla,t*))", attrList,  0, &msg)", attrList,  0, &msg)
Error: Search: Operations Error. <1>
Server error: 000004DC: LdapErr: DSID-0C0906E8, comment: In order to perform this operation a successful bind must be completed on the connection., data 0, v1db1
Error 0x4DC The operation being requested was not performed because the user has not been authenticated.
Result <1>: 000004DC: LdapErr: DSID-0C0906E8, comment: In order to perform this operation a successful bind must be completed on the connection., data 0, v1db1
Getting 0 entries:
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Accepted Solution

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RobSampson earned 500 total points
ID: 39930534
The error is different now. It now says the user has not been authenticated. Are there credentials that are used for the server bind and query? Is there somewhere you can see where you provide a username and password that has rights to query AD?
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Assisted Solution

by:RobSampson
RobSampson earned 500 total points
ID: 39930537
Oh, and where it says DC=domain,DC=com have you changed that to your domain DNS name?
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