Solved

Cisco Callmanager 4.1 Issue

Posted on 2014-03-07
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Last Modified: 2014-03-22
Hi,

We're running Cisco Callmanager 4.1, and I have a problem concerning a username that no longer exists.  I assigned a new employee an extension that had been previously used.  I checked in the global directory, and searched for the previous persons username, which is no longer in the system.  So, when I dial out from the new employees phone, their name appears on the phone extension they're calling, which is what it's supposed to do.  But, when I call that extension from mine or anyone else's phone, the previous owner of the extension number shows, which is wrong.  I've gone thru all the settings, compared it to other extensions, phones, etc... and everything appears correct.  I'm at a loss here, and any help would be appreciated

Thanks in advance

Chuck
0
Comment
Question by:davemcclintock123
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17 Comments
 
LVL 9

Expert Comment

by:M Roe
ID: 39912455
Anything related to voicemail for old user still in system?
0
 

Author Comment

by:davemcclintock123
ID: 39912467
No, not that I can see.  I searched for the old user name in the voicemail system also, and nothing
0
 
LVL 9

Expert Comment

by:M Roe
ID: 39912527
Anything setup as a device profile for this extension that contains the old user
0
 
LVL 20

Expert Comment

by:José Méndez
ID: 39912544
Go into the phone configuration page where the line is associated. THEN, click on the line affected by this behavior and you will enter the line´s configuration page. Search for the Alerting Name
0
 

Author Comment

by:davemcclintock123
ID: 39912555
To M Roe - Nothing

To willywilburwonka - The name in both Alerting Name and Display (Internal Caller ID) is the correct name
0
 
LVL 20

Expert Comment

by:José Méndez
ID: 39912947
K so, you call from extension A to extension B, and on phone A you see the name of somebody else not related to extension B anymore? Something like:

To Gary Old Employee (1144)

??

Do you have multiple CM servers in that cluster? If so, try registering the affected phone and another phone to the Publisher. Reset them and make sure they appear registered to the Publisher. Then try the call again.
0
 

Author Comment

by:davemcclintock123
ID: 39912984
willywilburwonka, you understand correct.  I'm new to this system, I just took it over two weeks ago, so I'm getting there.  We have 2 CM servers, so how do I go about registering the affected phone and another phone to the Publisher, and then make sure they appear registered to the Publisher
0
 
LVL 20

Expert Comment

by:José Méndez
ID: 39913026
First thing, go and list the devices in the web page. The system will tell you to which IP they are registered to. let me know.
0
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Author Comment

by:davemcclintock123
ID: 39913174
I see the IP for the phone 192.168.16.34
0
 
LVL 20

Expert Comment

by:José Méndez
ID: 39913605
K you will have to go to the System menu > Server I think to find out if that is the Publisher node or the subscriber.

CM 4 is sooooo old I no longer remember exactly where the options are.
0
 

Author Comment

by:davemcclintock123
ID: 39913794
I'll check Monday morning when I get in to work
0
 

Author Comment

by:davemcclintock123
ID: 39917415
willywilburwonka, When I go to System>Server, exactly what am I looking for?  I didn't see anything that said Publisher or Subscriber
0
 
LVL 20

Expert Comment

by:José Méndez
ID: 39917471
Ok so nobody described them... Lets do a different test. Open the administration interface by pointing to on of the 2 IP addresses listed there.

Go ahead and create a new Directory Number, something crazy like 89**89**89 that no one is going to dial and it won't affect production.  Once you save it, go ahead and log in to the administration interface using the OTHER IP. Go and try to list the Directory Number from that server, if you don't see the Directory Number you just created by logging into one server, but you can see it listed in the other, then we'll have to address a replication issue.
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Author Comment

by:davemcclintock123
ID: 39917792
In order to create the extension, I need to create the phone, complete wit MAC address first.  Does this sound right?
0
 
LVL 20

Expert Comment

by:José Méndez
ID: 39918524
Grrr yes.... forgot that in Callmanager 4.1 you can't have Directory Numbers individually. But yes, if you could create a dummy phone with a fake MAC, then that would be a valid test as well.
0
 

Accepted Solution

by:
davemcclintock123 earned 0 total points
ID: 39923285
willywilburwonka,

Sorry for taking so long to get back...Meetings all say yesterday.  Anyway, I resolved the issue.  I needed to reboot the Unity server, so I decided maybe I should also reboot the 2 phone servers.  I just checked the extension, and it now shows the users name correctly.

Thank You for all your help, I guess the old user name just needed to be jettisioned from the system, and the reboot took care of that

Chuck
0
 

Author Closing Comment

by:davemcclintock123
ID: 39947230
I solved it by accident
0

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