davemcclintock123
asked on
Cisco Callmanager 4.1 Issue
Hi,
We're running Cisco Callmanager 4.1, and I have a problem concerning a username that no longer exists. I assigned a new employee an extension that had been previously used. I checked in the global directory, and searched for the previous persons username, which is no longer in the system. So, when I dial out from the new employees phone, their name appears on the phone extension they're calling, which is what it's supposed to do. But, when I call that extension from mine or anyone else's phone, the previous owner of the extension number shows, which is wrong. I've gone thru all the settings, compared it to other extensions, phones, etc... and everything appears correct. I'm at a loss here, and any help would be appreciated
Thanks in advance
Chuck
We're running Cisco Callmanager 4.1, and I have a problem concerning a username that no longer exists. I assigned a new employee an extension that had been previously used. I checked in the global directory, and searched for the previous persons username, which is no longer in the system. So, when I dial out from the new employees phone, their name appears on the phone extension they're calling, which is what it's supposed to do. But, when I call that extension from mine or anyone else's phone, the previous owner of the extension number shows, which is wrong. I've gone thru all the settings, compared it to other extensions, phones, etc... and everything appears correct. I'm at a loss here, and any help would be appreciated
Thanks in advance
Chuck
Mike Roe
Anything related to voicemail for old user still in system?
ASKER
No, not that I can see. I searched for the old user name in the voicemail system also, and nothing
Anything setup as a device profile for this extension that contains the old user
Go into the phone configuration page where the line is associated. THEN, click on the line affected by this behavior and you will enter the line´s configuration page. Search for the Alerting Name
ASKER
To M Roe - Nothing
To willywilburwonka - The name in both Alerting Name and Display (Internal Caller ID) is the correct name
To willywilburwonka - The name in both Alerting Name and Display (Internal Caller ID) is the correct name
K so, you call from extension A to extension B, and on phone A you see the name of somebody else not related to extension B anymore? Something like:
To Gary Old Employee (1144)
??
Do you have multiple CM servers in that cluster? If so, try registering the affected phone and another phone to the Publisher. Reset them and make sure they appear registered to the Publisher. Then try the call again.
To Gary Old Employee (1144)
??
Do you have multiple CM servers in that cluster? If so, try registering the affected phone and another phone to the Publisher. Reset them and make sure they appear registered to the Publisher. Then try the call again.
ASKER
willywilburwonka, you understand correct. I'm new to this system, I just took it over two weeks ago, so I'm getting there. We have 2 CM servers, so how do I go about registering the affected phone and another phone to the Publisher, and then make sure they appear registered to the Publisher
First thing, go and list the devices in the web page. The system will tell you to which IP they are registered to. let me know.
ASKER
I see the IP for the phone 192.168.16.34
K you will have to go to the System menu > Server I think to find out if that is the Publisher node or the subscriber.
CM 4 is sooooo old I no longer remember exactly where the options are.
CM 4 is sooooo old I no longer remember exactly where the options are.
ASKER
I'll check Monday morning when I get in to work
ASKER
willywilburwonka, When I go to System>Server, exactly what am I looking for? I didn't see anything that said Publisher or Subscriber
Ok so nobody described them... Lets do a different test. Open the administration interface by pointing to on of the 2 IP addresses listed there.
Go ahead and create a new Directory Number, something crazy like 89**89**89 that no one is going to dial and it won't affect production. Once you save it, go ahead and log in to the administration interface using the OTHER IP. Go and try to list the Directory Number from that server, if you don't see the Directory Number you just created by logging into one server, but you can see it listed in the other, then we'll have to address a replication issue.
Go ahead and create a new Directory Number, something crazy like 89**89**89 that no one is going to dial and it won't affect production. Once you save it, go ahead and log in to the administration interface using the OTHER IP. Go and try to list the Directory Number from that server, if you don't see the Directory Number you just created by logging into one server, but you can see it listed in the other, then we'll have to address a replication issue.
ASKER
In order to create the extension, I need to create the phone, complete wit MAC address first. Does this sound right?
Grrr yes.... forgot that in Callmanager 4.1 you can't have Directory Numbers individually. But yes, if you could create a dummy phone with a fake MAC, then that would be a valid test as well.
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ASKER
I solved it by accident